our horrible stay...
- August 14, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
They did beat online travel website's price, however the overall cleanliness and comfort of the room for the price was just unacceptable. They will not come in to clean anything, switch out your dirty towels, etc. without charging you a service fee! They stated they will only clean the room (as any other hotel does) once every 7 days and since we were staying 6 days, there would be a charge of $* for clean sheets and towels and to remove trash! Also, we were on the 2nd floor and that entire floor smelled so disgusting. Due to the fact that the trash room had some issue and the smell overflowed into the rest of that floor. When the smell of trash wasn't overwhelming it was due to the smell of marajuana!
Most of the staff was pleasant, however their friendliness could not make up for the poor conditions at the hotel. We were also denied a receipt. Which is unacceptable for any business to do! If you are provided a service, that business is required to provide you with some form of receipt as proof of payment.
My family will never ever stay at any of the hotels affiliated with this chain, and especially this hotel in particular! Avoid this hotel!!!!!