"good rooms, poor service"
- July 25, 2006
- Rated 4 of 5 by
a traveler from Travelocity.com
Everything about the room was fine except that it was a smoking room. I had reserved a non-smoking room. When I checked in, they told me I was getting a non-smoking room, but it was clear after I got into it that they had just aired out a smoking room and sprayed air freshener. When I complained they admitted that they were out of non-smoking rooms, so I was stuck. Just pretending to give the customer what they ordered and waiting to see if they catch on is not the quality of service I except from a Marriott.