I was in the Orlando area for a national sorority convention which was held at the Convention Center. The location of the hotel was perfect logistically speaking. The hotel is under construction and when I arrived I was placed in a room that was remodeled 2 years ago. It was horrible! I could not believe my sight! The safe did not work properly and the carpet in the room was horrible! I was told that the hotel was booked and that I would not receive a better room for 2 days! When the maintenance tech entered the room and tried to repair the safe, he could clearly see I was unhappy with the room accomodations. He made a call to the front desk and asked that I be placed in the newer rooms. It was like night and day! Hard wood floors, flat screen tv, updated sink and shower fixtures and the bed was like a dream! I was much happier and my 5 day stay was great! I think the hotel should close the hotel rooms that are under construction because I can't imagine any guest being happy with the Aquamarine rooms. Those rooms are horrible! The bar and restaurant was good and the staff was very pleasant! My stay improved instantly when I was placed in a better room.

I, like many other travellers, read through the reviews left by others and use it as a tool in finalizing my travel plans. In the case of this hotel, I am so glad that I did not, and instead, disregarded the other opinions and went with it on my own. Everybody is entitled to their own opinion.... and this is mine (ours). I stayed there with my wife and 2 small children, aged 4yrs and 16 months respectively, for 3 nights. Upon checkin, the staff was courteous and very professional. Without requesting one, a crib was offered and provided at no charge, parking was not an issue, rooms were spacious and clean...no stains or remnance of smoke, grounds were well kept considering the current upgrades in progress, noise was not a factor from the nearby parks or traffic, its conveniently located next to Seaworld and across the street from Aquatica (literally walking distance), the breakfast buffet was awesome, the 3 pools were all clean and fresh unstained towels were provided in abundance at poolside....plain and simple... it was great and we all had fun and we will definately include this hotel in all our future travel plans to Orlando.

It is truly a 3 star hotel. The room was clean, the service was great. They have everything you need in the room. The place is beautiful, pools are great. It is very close to everything and right next to the Sea World. Don't believe the ratings you see here. Try it out for yourself. Its worth the money you pay for it. Through online booking you can get for really cheap. I think the room had some kind of humid odour, but after we left the a/c on we didnt feel in anymore. P.S. I stayed at one of the "motel" rooms on the second floor.

Made a quick overnight trip to visit with friends. Bed was so comfortable, I almost wanted to stay in bed all morning and forget the friends. Room Service "extra" charges for gratuity and delivery were excessive, so I wouldn't recommend using this service.

We had prebooked and read the reviews after booking (never again). We hoped for the best and overall it wasn't bad but when checking in the desk clerk wanted to put us in a garden view room but we had booked and paid for a pool view. The desk clerk told us they were the same and I said no I paid extra for the room I booked. The clerk started out nice but at this point became somewhat rude and had an attitude. He wanted to know how much and I said I wasn't sure but that I remembered a price difference, I really wondered why he needed to know what the difference was. He then said fine, you can have the pool view. Other than the rude clerk, the room was okay, we didn't have a bad smell but the room wasn't worth what we paid. Oh well, live and learn.