The location of this hotel is its biggest strength, and downfall. You're just minutes from the airport, but it's very industrial, a little intimidating. The inside of the hotel is nice, and the room we stayed in had a large jacuzzi tub big enough for 2-3 people. That was a fun bonus. Overall, an okay place to stay, and the price was right. We were there for only one night, as launching pad across the river to our NYC hotel, so it was perfect.

I had made a reservation 2 1/2 weeks in advance and they messed it up. I got a room with only one bed, whereas I already paid for a room with 2. They basically gave me a run-around in terms of a promised price adjustment and I am still trying to sort this out. Poorly trained staff since I got 5 different versions of what will be refunded, when, and how. As far as the location, it's really hard to find and the gym facility was non-existant (broken equipement). Will never stay at a Best Western again and will let everyone I know of this.

Traveling with a group of 15 in eight rooms. All agreed the rooms were very clean and comfortable and the front desk was friendly and courteous. We would be happy to stay here again.

Good price, but hotel beds are horrible, floors are not level and in desperate need of an update. Need to take train for Newark airport pickup.

the room was much bigger than we expected. Two queen beds, a fair sized bathroom and a JACUZZI HOT TUB !!! ( I checked with the front desk the next day to see if we had gotten an upgrade of some sort and they said no.) The staff was reasonably helpful but not outstanding. Be awaire, there are no restaurants in the area and you will not want to wander around sightseeing in the neighborhood. If you arrive after midnight the kitchen will be closed. You can get finger food and stuff that can be microwaved, but nothing that requires a stove. To sightsee, take their shuttle to Penn Station. It is $* one way and you can split that cost with others to make it real cheap. Breakfast was included but the staff did not tell us so we missed it. The telephone in our room did not work but that was probably a fluke. Internet access is at a terminal in the lobby and is $* for 15 minutes. The beds are comfortable and I would stay here again.