- 3 out of 5
- Avg. Member Rating
- 6
- Reviews
Beware of the Concierge & More
- May 2, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
This Hilton was not worth the asking price. In town on a business trip and was disappointed. The rooms are decent, the staff was friendly, views were good, but their were a few negatives that outweighed the positives. First the parking was overpriced. Second the TV remote didn't function properly and there was no complimentary Internet service (wireless or otherwise). Wireless was available for $6.95 an hour or on a 24-hour basis at a volume discount. They also charged for local telephone calls. Now for the most aggravating part of the experience. The concierge was more than willing to make a recommendation for dinner. I found it odd however that the concierge consistently didn't mention some of the best restaurants that were suggested by many other traveler services and friends prior to the trip. It was also suspicious that all the restaurants were "booked solid" in this economic downturn but in the concierge's words "don't worry I can get you in as a VIP because I have connections, plus you can get a free appetizer if you tell them I sent you." Well I've been around the block a few times and knew the deal here. The concierge and door men were all getting comps for referrals. I even specifically asked about two particular restaurants, one of which was on the list Hilton provided, and the short of it is I was lied to. First the one restaurant, which some call one of the best in Minneapolis, they had never heard of it. Secondly one on their list they said was only open on weekends. That was not true since we ate there in the middle of the week. It wasn't easy making a reservation though as the Hilton's restaurant list had the wrong phone number for the place.
Nice place
- September 18, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Great hotel, awesome location, super friendly staff. When checking in there was one person in front of me with only one person at the desk and before I knew it, two people came rushing out to staff the desk. The person helping me apologized up and down for my wait (which was less than 2 minutes), gave me a map with great directions on how to get everywhere I needed. The hotel is connected to the skywalk which goes all around downtown MPLS, so you can easily get to the convention center (short walk inside or out!), shopping, dining, and all the nearby events. I used a Travelocity "GoodBuy" and the deal was outstanding. This hotel FAR exceeded my expectations based on other places I've stayed in for the same price! One tip though, is that you'll pay for parking wherever you are, so check into that ahead of time! The hotel has underground parking connected to the skywalk and hotel, so that's nice for uncertain weather and convenience.
Stay Away from this Place
- June 18, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
I am usually a big fan of Hilton, I am a HH member and usually prefer to stay with Hilton. All of that changed last night upon my arrival. The front desk gave away my non-smoking room and offered either a smoking room or accommodations at another hotel. I thought I could handle a smoking room, I was wrong. Getting off the elevator I was immediately hit with a wall of cigarette smoke. As I made my way to my room it got worse so I went to the front desk and pleaded for a non-smoking room. Of course the rude manager told me they had nothing and that would have to put me up at a "very nice" hotel down the street. I was assured it was clean...It is not....I assured it was in a safe place....it is not...I was assured I wasnt going to be charged....I was. All in all stay far away from this Hilton, their staff will not go out of their way to make your stay comfortable as most other Hiltons do.
Excellent Hotel
- February 15, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
I travel to MN often. The surrounding hotels are mid range at best. Small rooms, average food. That isn't the case here. The HIlton has excellent food, nice rooms, easy checkin & checkout, excellent location, perfect meeting rooms... I won't stay any place else again, as long as they keep up the good work.
Great Location
- December 26, 2006
- Rated 4 of 5 by
a traveler from Travelocity.com
Stayed Christmas weekend - location is great - on the skyway and close to everything. Room was nice but not exceptional - service was good - restaurant was good. Really nice that there were not a lot of crowds over the holiday weekend. Will stay there again.