Hamilton Crowne Plaza-Washington DC
- 4 out of 5
- Avg. Member Rating
- 35
- Reviews
Staff did not care
- June 16, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
My wife and I stayed 3 nights at the hotel. The first two nights were fine, the last night there was a party in the hotel restaurant which lasted until approximately 4am. We called down around 2am to complain, but were told there was nothing that could be done. Then when we checked out we complained again to the staff at the desk and the manager/supervisor, who said they were sorry but there was nothing they could do. The staff person even said that they could not issue a credit on our bill because we prepaid for the room. I later sent a letter to priority club (their frequent traveler program). I received the response that again said they were sorry, but nothing else.
Highly Recommend!
- May 6, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
This hotel did not let us down! We are in our 50's, no children on the trip, stayed for one week. Beautifully decorated; the beds were so comfortable; the room was spotless. In spite of the downtown location, it was very quiet and we felt safe. Nice restaurant with outside seating. One block from Metro and several good restaurants. The hotel staff was helpful, polite, and went out of their way to make sure we had a good stay. Great experience. We would stay there again.
Great place to stay
- December 29, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Room was clean. Everything worked well. Beds were very comfortable. Lobby was pretty and inviting. Location was convenient to get to the Whitehouse and the rest of DC
Great Deal
- September 5, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
The place very well maintained. Rooms were a little small for what you got, but very nice furnishings to make up for that. Great staff, food was tasty. Within walking distance of a lot of attractions, and a few major metro stations. One criticism-- upon check in, they tried to tell me my room rate didn't include breakfast, despite the travel website's package's guarantee. But they qucikly fixed situation when I brought it to their attention, no arguments. Easily recommend them to anyone else.
Class, Convenience & an Excellent Time!!
- August 15, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This was all new to us, and it was GREAT. We took the train from Wmbg Va to Union Station, then caught the Metro to McPherson Sq. (with help from the Metro officer, who btw was extremely helpful) walked two blocks and there was the Hotel. Honestly, everyone was really helpful and pleasant. The room was CLEAN & really really nice. The little things (i.e. Starbucks coffee in the room, a sleep package, plush robe) were a nice touch.
There WAS a continental breakfast on the 12th floor (use your room key to get up there, and no they dont tell you its there, but if you read the reviews...) There is a Starbucks behind CHECK IN desk (found that by mistake) and "14K" is a NICE restuarant ($$$). There are plenty of great places to eat and the front desk will give you a list if you ask :).
If you're prepared to walk, you can see /fine even more than you planned on. We walked to EVERYTHING, and we were glad we did.