- 3 out of 5
- Avg. Member Rating
- 9
- Reviews
Not worth the money
- March 10, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
I went to college in SLO from 99-04, and this was, for a while, a low-end motel. When Ramada Inn took over, I expected a nice remodel. So when I had to travel to SLO for business, I chose this hotel since it does have a nice, central, location. I was quite dissapointed. It looks like they threw a fresh coat of paint on the exterior, spruced up the lobby, and put some new sheets on the beds - although rough ones at that. It was a fine enough place to stay for a few nights, especially since I just needed a place to sleep and shower. But definitely not worth the price I paid.
Staff needs customer service training - asap!
- October 28, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
We found the hotel staff to be rude, unable to handle phones and guests at the counter at the same time, and not interested in our comfort. They didn't understand that I had originally made just a Friday night reservation and then added Saturday to it, so at 12:00 on Saturday they walked right into the room to see if we had left. They did the same thing later on that day without even knocking! Then just to add to it, they rekeyed our lock so we had to go explain the situation to the "less than interested" night clerk.
I would not stay here again, nor would I ever suggest it to anyone, friend or foe.
RUDE!
- October 10, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
The staff here was incredibly rude. We called and asked for a late checkout, preferably 4pm instead of 12pm. They told us no. We asked how late we could go, and they said 1pm, and they'd charge us $*/hr for the privilege. Then, they called us at 11:45pm to make sure we were checking out.
Finally, when I went to check out, THEY COULDN'T EVEN PROVIDE ME WITH A RECEIPT BECAUSE I HAD BOOKED MY RESERVATION THROUGH THIS WEBSITE!!
Are you kidding me?!?!? You seriously can't give me a receipt, which I need to get reimbursed by my company? You have no record of me being there? What a joke. The staff here seriously needs to be given lessons on customer service.
Off to a bad start
- July 27, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
Upon arrival, gave the attendant my name and ID. He asked about La Jolla, CA but I didn't know why. He asked if I was staying 2 nights and I said no. He looked under the wrong reservation. He then asked, "Didn't it dawn on you that I was looking at someone else's reservation when I asked about La Jolla?" How rude. Room was unclean. Didn't walk barefoot inside. Bed spread had holes (about 1 1/2" in diameter) and stains. Bought my own comforter down the street because I was grossed out. Asked maid for extra towels. Front desk told maid there weren't any extras. To top it off, they charged me $30 a few days later for no towels being left in the room. Who'd take their icky towels.
Disappointing
- April 26, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
The biggest problem we had with the room was cleanliness. The carpet had something very sticky (road oil?) on it. We kept our shoes on the entire time. The shower had hairs on the walls before we ever used it. The breakfast consisted of small muffins & small cups of juice or coffee. No fruit or cereal. One person commented "a pretty small continent".