Description: My first impression as we walked into the twelve-story atrium, with a huge American flag hanging, was awe... a waterfall flowed down the wall, and the bar piano floating on a small island in the pool only added to that feeling.
Our check-in was seamless, and we were soon zooming up to our 11th-floor room. My awe only lasted until I tried to insert my key card into the door, and it took two hands to yank it back out that time and every time I used it.
The room had all the amenities you would expect of a first-class hotel: two double beds
(with uninspired bedding), a large dresser (with two drawers that wouldn’t open), desk, remote-control TV, minibar, coffee maker, chair, marble bathroom, ironing board, feather pillows, and firm mattresses. One amenity that was lacking was a deadbolt that worked. I know I should have called the desk to have it fixed, but I didn’t. We did have the bar that kept the door from swinging open, and Irene felt safe enough with that (I felt less so).
Eating in this hotel is fabulous. We had the breakfast buffet both mornings, and it is one of the best I have ever had.
There are six choices of juice, cold cereal with either skim or whole milk, fresh whole fruit, fresh cut-up fruit, dried fruit, scrambled eggs, bacon, sausage, ham, turkey, cheese, breakfast potatoes, French toast, grits, oatmeal, toast, bagels, Danish, donuts, croissants, yogurt, and on Sunday, a made-to-order waffle and omelet bar. It was well worth the $14.95/15.95 price. For sandwiches or salads, Zephyrs Café offers a reasonably priced eating option. There are three other restaurants and a bar at the hotel.
The hotel has an underground connection to the Metro at the Metro Center Station, and for an additional charge, you can have access to a health club with pool and exercise equipment. What this Hyatt has going for it is location, especially if you plan to visit some of the same places we visited.
On Sunday, we left our luggage with the bell staff after we checked out at noon, and they put it away in a back room for us. Everyone we met at the hotel was charming, and the security was excellent--there were security guards walking in the lobby at all times of the day and night. The side doors on 12th Street are closed late at night, so you need to come around to the H Street entrance. There is also a line of cabs waiting outside the side door on 12th Street, but the shuttle picks up at the H Street entrance.
This is a very nice hotel with just a few small housekeeping problems. I would recommend it and would come here again myself.
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