A "small detail"
- January 13, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The Hotel is good considering the price. Price includes a very good breakfast (eggs, bacon, muffins, english muffins, bagels, yoghurt, milk, good coffee, etc.). Location is excellent, very close to downtown and UK campus and an almost staright shot to the airport and major highways. The only incident was that since the hotel was full, when I wanted to take a shower there was no hot water. I had to wait for about an hour and a half to be able to shower with just lukewarm water on a winter day. I called housekeeping and they said they had ran out of hot water because too many people were taking showers. They told me to wait, gave me a $20 discount and allowed me a late check out at no extra charge. I cannot understand how the engineers that designed the Hotel did not consider that once in a while the Hotel would be full when they calculated the hot water system for the Hotel. The owners of the Hotel should complain to the engineers and get the problem fixed at no cost for them. Fortunately this happened on a week-end when there was no need to run to a meeting. If this would happened on a working day making me to miss a meeting with a client, I would have requested full reimbursement and a reward for a free night. Other than for this "small" incident, the Hotel was good.
overall good value for the money
- May 27, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
Hotel is pretty new and very clean. Rooms a little small but with comfy beds, good pillows and thick towels. Internet is not wireless (they have cables you can borrow), is very slow and predictable. Is one of the only hotels in Lex that had everything we wanted (internet, pool, hottub and laundry) that you can still get a smoking room!!!
Convention
- July 27, 2006
- Rated 4 of 5 by
a traveler from Travelocity.com
Great place and location (not far from shopping, downtown, and university). Price for five nights was terrific since most of the people at the convention paid much more at other area hotels. The rooms were small but we did not spend much time in the room. The television only played four to six channels due to satellite being out. The complimentary breakfast really worked out nicely.