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Quote: When I booked my room, I didn't notice that it was a smoking room (my bad), and we figured it out when we checked into the hotel after a very long drive. Even though the rate was non-refundable and pre-paid, the Bellman and desk manager worked with... Read the full Embassy Suites Hotel Sacramento-Riverfront Promenade review
Quote: had a problem with a dirty room upon checking in. Tried to work it out with mgr. Refused to help. Decided to leave and go somewhere else and they refused to refund any money or offer any discounts on future stays. I was told that because I booked... Read the full Embassy Suites Hotel Sacramento-Riverfront Promenade review
Quote: My family and I stayed here and were very happy with the hotel.
Quote: The only downfall to this hotel is when I arrived, the desk staff were joking around with eachother while I stood at the counter waiting for service. Once they saw me, they were courteous and helpful. The front door staff/valet was very helpful. He... Read the full Embassy Suites Hotel Sacramento-Riverfront Promenade review
Quote: Everything about this hotel was great - food, clean, spacious rooms, and ideal location. The only disappointment was paying extra for the riverfront room and the windows were so small, it really didn't seem worth the extra money.
Quote: This hotel excells in customer service. From the warm greeting at the front desk, to the manager's cocktail hour in the lobby. If you need anything all you need to do is call! The rooms are always clean. The ice and soda machines are located in... Read the full Embassy Suites Hotel Sacramento-Riverfront Promenade review
Quote: Love the hot breakfast in the morning. The business center was very helpful too -- with free printing. All went well.
Quote: I felt lost in this typical franchise hotel. Big lobby with hardly anywhere to sit. I would avoid the food if it's not free. Staff had that plastic corporate cheeriness. I would not go back.
Quote: Clean room, great location, excellent for a family of five. Just steps away from the river and dining. We did not make the coctail hour but did have the free breakfast served in the morning. They had a great variety for the family including cereals,... Read the full Embassy Suites Hotel Sacramento-Riverfront Promenade review
Quote: I would definetly stay here again. Rooms were clean and not worn out at all. The only problems I have was 1) the coffee pot itself was broke but quickly replaced in less that 10 minutes and 2) both out phones (desk and cordless)... Read the full Embassy Suites Hotel Sacramento-Riverfront Promenade review