The Westin Crown Center, Kansas City
- zabelle
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 14
- Reviews
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4
- Photos
Atrocious Customer Service
- June 4, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
First, the good: the Westin Crown Center is located in a shopping area called (aptly enough) Crown Center, which means you've got a nice selection of restaurants and shops to peruse during your visit. Furthermore, the hotel has been recently renovated, and the rooms are modern and clean.
The service, however, is another matter entirely. I don't have the space here to bore you with the saga of my attempts to resolve Westin's mistaken and annoying overcharges to my credit card (all of which, suffice it to say, could have been avoided had any ONE of their employees bothered to pay attention to the obvious). I'll just warn other would-be travelers: although this establishment is a good stay for the price, DO NOT expect a quick resolution to any problems that might arise during (or after) your stay! Roll the dice if you like, but consider yourselves warned!
Westin Crown Center weekend
- August 7, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
It would be very difficult to find anything to criticize during my stay at the Westin. From the moment I drove in to the moment I left, the service was excellent. The atmosphere is every bit a bustling elegant hotel. The rooms were well appointed and comfortable. The bed, itself, was a prize winner. And the view wasn't too shabby, either.
I think the most impressive element was the service. The staff goes way beyond expectations to make you feel welcome. I valeted my car and never had to wait for it, check in was so easy and quick and the lobby bar area was a terrific place to absorb the activity.
Another great feature, that I really didn't have enough time to really take advantage of, was the Crown Center complex itself. All attached with numerous restaurants, shops and skywalks that make your visit even more entertaining.
I am sure there are other great hotels in the KC area, but this one is dead center, location-wise and comes with all the bells and whistles.
It would highly recommend this hotel to anyone visiting Kansas City.
!!WARNING about the WESTIN CROWN CENTER, KC, MO!!
- April 13, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
DO NOT STAY AT THIS HOTEL. THEY RUINED OUR HONEYMOON.
>>Gouged $13/DAY Parking (above area market) $10/DAY internet and $5/DAY Pool/Fitness (not charged by other hotels in this market...call and see).
>>We ordered the 1 vegetarian item the restaurant menu had. 15 minutes after our waiter disappeared, the chef came out and told us they were out of it. we were then charged for juice/coffee we didnt drink since we went somewhere else.
>>We were given a tubless handicap access room next to an ice machine that woke up us at 7am every day, on a dry floor where we could not have alcohol and when we got to it, the minifridge was half-empty.
>>what are their four stars for? it sure aint:
>>VALUE (endless amenity charges/gouging)
>>DINING (one vegetarian item they were out of, disappearing waiters, wrongful charges)
>>SERVICE (unrestocked minifridge)
>>CONSIDERATION) (horrible room)
Nice stay
- October 14, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
Arrived early, initially no rooms available, checked with desk staff after working for awhile in the lobby (wireless hotspot, lightening fast). The clerk said, "You must be bored to death. I can offer you an upgrade." I answered that I was fine and that I did not wish to pay for an upgrade. He then said that he was offerening me an upgrade at no additional charge. I was put in a 17th floor suite with wrap around windows and a beautiful view. Quite a nice stay.
The only downside to the stay was that there was an additional charge for using the fitness center. I may be a cheapskate, but that seemed odd and inhibited me from using the facility.
No Up to Westin Standards
- September 13, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
We had a terrible experience at this hotel. The cleaniness of the room was bad. Dirty towels were not picked up when housekeeping 'cleaned' the room. Used coffee cups were not disposed of and we were left with no clean coffee cups when we returned to the hotel at night. The bar was obviously understaff. It took 30 minutes to obtain a drink and another 30 to receive our food. Rugs in the hallways were frayed. All in all, this is a one star hotel for a much higher price. We have stayed in other Westins and would never stay here again.