The Westin Harbour Castle Toronto
- July 8, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
Stayed in Toronto 6/29 to 7/3/09 family of 3, my stay was as follows:
Hotel front desk: Most of the people were friendly but some were not specially the lady that checked us in, I asked for a room away from stairs and elevators but she put us in a room near the stairs. When exchanging money they exchange at 1.03 for a US$1 instead of 1.15 the outside the street average. Hotel will nickle and dime you & charge you for anything and everything. Ask for forks and knives to brought to the room and they charged us $2.50 just to bring them...yikes!..oh by the way we are preferred guests with Starwood.
Concierge:
Great people very friendly very nice and very helpful...kudos to them and the way they treat people...special thanks to X for making reservations for us!...well done!
Valet/Porters:
Not friendly and very uninterested in guests at all....not even a hello or how are you? These people are in the wrong job...we arrived and they did not even offer to help us with the luggage or anything! Unless you need a taxi they won't talk to you or acknowledge! No a smile on their faces and no nothing ...very displeasing experience with them.
Room:
Small beds, bathroom fixtures leaking and need fixing. Room not vacuum everyday..amenities very poor. Never saw the housekeeper at all and toiletries...very limited in quantities.
Breakfast & restaurants:
Too expensive...we had breakfast at Ccocberry's everyday, the hotel wanted to charge $18.00 per person for breakfast..we found a lot of people from the hotel in cocoberry's...breakfast for 3 including tips..$30.00
WBC 2009
- March 12, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Great Hotel, was met at the desk with two pretty, friendly smiles. No wait in line, quick service and provided details regarding local watering holes. Walking distance to the Air Canada Centre and Rogers Centre. Perfect for our crew as we were attending both events. If you have a late night craving, try the gyro joint right next door or quick room serive at 4 AM. Comfortable and clean bed, no complaints to report. Checkout was as easy as our checkin. Will definitely stay here again next time in Toronto and will look for deals at other Westins in future travel plans.
Nice hotel
- February 17, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
Overall the hotel is nice and comfy. Even though the lobby was going through renovations, it was still very quiet and peaceful, and wasnt an inconvenience whatsoever. Perfect location- lots of shopping, sight seeing, lake views, and much to choose from food wise. One thing my boyfriend and I didnt take into consideration were the parking fees. If you stay here, be prepared to pay daily for parking, $40 a day/overnight, but, its valet as well. Added on an additional $160 just for parking for 4 nights at a hotel Im already a guest at..it wasnt a big deal, its downtown, parking alone is almost nonexistent so I understand, but I found that a bit silly to charge a guest that much. Traditional room is a perfect size for 2 people, heavenly beds arent THAT great, but we slept well, service was excellent, room was always clean, concierge was friendly and helpful at referring us to restaurants in the local area. I checked in late, and they didnt have my room available (king size bed) the woman asked me if a room with 2 double beds would work, but my boyfriend is 6'5", a king was needed for obvious reasons lol, she found us a room with a king bed without any hassle at all. The first night, we were woken up by an alarm going off at 830am due to a fire alarm on the 33rd floor, which was nerve racking and irritating, but it was taken care of quickly and everything was safe. The last night we stayed, the room above us had a family w/children, and they were making alot of noise. 1 complaint to the front desk took care of it immediately. Im staying here again in March, and Im looking forward to it.
Almost
- October 31, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
This hotel came so close to being ideal. The location was perfect, close to transportation, places of interest and dining. The view across the lake was beautiful. The hotel itself seemed well lept. Unfortunately my room was not with food and clothing under the furniture. Even after I spoke to them it was less than spotless with only the biggest pieces of offending dirt cleared out. No apology was made nor follow up attempt to see if I was satisfied.