* for a tiny room with a view of the parking lot.

We arrived at 4pm to check in the front desk ran our credit card and informed us that our room was not ready.We were asked to wait and they would call when our room was available.We were not alone I would estimate at least twenty people were told the same thing.My wife and I were in Newport to attend a wedding that was being held in a adjoining hotel facility and was to take place at 6pm.The hotel was well aware of this fact and was still unprepared to deal with the problem.At around 5:15 pm we finally were able to go to our room .Needless to say it was extremely inconvenient and frustrating.We never even received an apology.In my opinion customer satisfaction is not a concern of this hotel.

bed sheets feel like plastic, 70/30 poly/cot. Had to run out to get new sheets. Smoke alarms right outside bathroom alarms going off every morning down hall. Extra fees for everything, internet, business center coffee.. nickel and dimed! only valet guys were good. rest of staff was disinterested in helping you. Dont ask for a long island ice tea.. Policy not to make it.. Guess they hate New Yorkers that much.

Proir to our stay,I was not expecting the best after reading the other reviews. The room was great, water view was awesome and the staff could not have been friendlier or more helpful! We had an especially great experience at the restaurant, eating there one evening after a long day - near closing time and the satff was just great! Felt like home away from home!

We tayed just one night, but had a great dinner outside at sunset with live music. Slow food service & pricey, but great view & great music. Indoor pool was lots of fun for the kids. They offer a free van service from the hotel to the center of Newport (2 min drive) which was nice not to have to get the car out and find parking. Would be nice to stay in walking distance to the main Newport shops and food,but Goat Island was nice. A fun place with kids.