British Colonial Hilton Nassau
- Tideone
- First Reviewer
- 3 out of 5
- Avg. Member Rating
- 13
- Reviews
-
1
- Photo
Don't get the Romance Package!!!
- June 30, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
I booked a romance package through the Hilton web site. It clearly said that the romance package included sparkling wine and breakfast in the room - although there was a disclaimer that the breakfast could be in a restaurant of the the hotel's choosing. When I asked about the possibility of breakfast in the room, though, the front desk clerk/receptionist said, "we never do that for the romance package." If the hotel NEVER offers the breakfast in the room for the romance package, then it should not advertise the possibility of breakfast in the room for the romance package. I chose the romance package and not the normal "room with breakfast" option solely to enjoy a romantic breakfast in the room. When I pointed out that the Hilton website advertised breakfast in the room, the clerk became argumentative and said that it was not on the website. She asked me to print it out and show her - an idea that struck me as strange. Why should I be responsible for showing a Hilton employee a Hilton hotel package? It should have been her responsibility to look up the information and confirm it proactively. A manager later on did come and offer us the breakfast in the room, but it was only after a long and frustrating discussion with Tanya. Needless to say, there was scant little romantic mood left for the "romance package." The sparkling wine that was supposed to be part of the package was also only delivered very late - after 10 pm - and that only after repeated reminders to the front desk that we had not received the wine yet. To top it all off, the room did not have any bath towels in it. We only got the towels after many requests!
Vacation
- June 23, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Staying at the Hilton was a wonderful experience the staff is friendly and helpful and all the facilities are well maintained. I was a little disappointed to not find much by the way of activities. They also charge surcharges on just about everything but they are reasonable and you will not find anything better on the island.
Great Place to Chill Out
- March 15, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The hotel, staff, beach, pool were excellent. I especially enjoyed the fact that it was NOT crawling with crazed spring breakers. The only problem is that there is NO spa on the premises, as advertised in the write up. Swimming at the beach was wonderful, but not a good snorkel spot - book a chartered boat trip for that. Other than that, loved it!
Bahamahhhhs
- July 13, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
Beautiful hotel, friendly staff-slow but very nice, small slightly noisy rooms but the beach makes up for most flaws! (& great daquiaris!)
Yuck!
- July 11, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
Don' stay here! In five days, we could not get housekeeping to service our room after multiple requests were made. In addition, you get charged an automatic gratuity for housekeeping- which I refused to pay. We chose to get a pedicure, manicure, and a massage. The staff was extremely unprofessional and the spa facility was disgusting.