This was a nice hotel. Very close to the T train which was very convient for us since we didn't have a car. The staff was helful with anything you wanted to know. I have say, the bed was awsome after a long day of walking around. We will come back again.

This is a nice hotel with good service, especially with any requests I made, such as asking for a quiet room away from the elevators and getting an extended checkout time without fee. Housekeeping was very good as well. The location is nice as far as being able to walk around to Faneuil Hall, the aquarium, the harbor, Newbury Street, Copley Square, Chinatown, and basically where ever I was headed to. Located close but not too close to subway stations made it easy to get around when I didn't want to walk. The doormen were good, and security seemed decent; there is no street level access to room floors. The bed was nice, room decent sized, and the bathroom fine. While I didn't expect it, for some reason the free in-room coffee was very good! The view out the window wasn't much to write home about but that was probably due to my particular room. Didn't try room service as there are plenty other places to eat a short walk away. The pool and health center were acceptable though on the small size. Nice bar and lobby area. Only complaint would be that it is very pricey which is somewhat expected for a downtown hotel in a big city; however, the prices in Boston seem inordinately high. I had a pleasant stay and would consider staying here again depending on the rate.

The Hyatt Regency is a classic upscale hotel right in the middel of everything in downtown Boston. By far the best feature of the hotel is the location. Only a few blocks from the highway (93) yet in the middle of everything. Around the block from Boston Commons, the Theatre District, and the Freedom Trail. Also if you are traveling by train only a 10 minute walk from North Station and the Garden. Bars, tourist destinations and the Boston Garden within walking distance so I would say an ideal location.

Upon entering the street level of the hotel you must take the elevator to the 3rd floor to arrive at the lobby. I was greeted by a very friendly staff and quickly ready for my room. I stayed in a regular King room. The room was not oversized but there was defintely enough room for a brief stay. They advertise that they have 27in flat screen tvs in every room but the TV in our room vertainly resembled an old school box television, but it was 27in. The bed was extremely comfortable. The bedding was warm and the mattress was soft yet firm. The bathroom was very nice. The shower had a ledge to sit on and plenty of room. The hotel provides Neutrogena bath products that were much appreciated.

The other positives of the hotel was the view and the hotel bars and restaurant. The view from the room was excellent. We were on the 15th floor yet could look out onto a good portion of Boston. There are two bar/restaurant areas in the Hotel are the lobby bar and Avenue One, a sophisticated eat in restaurant. Both provide ample seating and comfort. Both are also perfect for a nice starter before a night on the town.

The only major drawback i saw in the hotel was the noise I heard in my room in the morning. I believe it was from the room next door, I could distinctly hear an ongoing conversation while I was in bed. This was telling me that the walls were just not thick enough as I should expect in a hotel of this class.

Overall, I would say I enjoyed my experience at the Hyatt Regency. The location alone made the stay worth it. The only hotels that are less expensive in the Boston area are far off the beaten path. If possible splurge for a nice stay in the heart of the city. Book on the hotels website for the best deal. Enjoy!

I came here with my 13 year old daughter very wary of staying on the edge of Chinatown but the service and security were excellent. Conceirge personnel and front desk were exceptional. Fitness center and pool are very nice. Food in the dining room is quite expensive but tasty. We really enjoyed the excellent view from our room and were so close to everything we walked almost everywhere. I will stay here again and recommend this hotel to anyone.

I got a suggestion to stay here using my Gold Awards for 2 nights. During checkout, I was informed that the awards confirmation wasn't valid anymore and got charged a random rate. Staff and Management were totally unhelpful and unwilling during this situation, took no responsibility in mixup. Facilities are in decay, a section between hotel and gym looks like walking in an abandoned hospital. Rooms are also outdated. Best adivise, behare of what you sign during check-in.