- ssullivan
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 30
- Reviews
-
8
- Photos
Excellent place, superb staff, very accomodating & courteous & friendly
- May 30, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Easy location, attached to Macy's via indoor walkway at Downtown Crossing, short cab ride to South Station, Aquarium, etc. and about a three block walk to Park Station on the green line. Pool open until 10pm & very clean, steam room too. Staff was superb in every department, included full breakfast was great, do not miss it. Dinner at the hotel was very good as well. Cabs are easily available if desired.
Wonderful place, great people
- May 28, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
My husband and I went to Boston for a 50th Anniversary Party. Our room was on the 20th floor. We spent the early part of the week exploring Boston, mostly on foot. This hotel is in a wonderful spot for shopping, close to the Boston Common and historic spots. We had a great time, and the staff was so friendly and helpful. We went to the most wonderful French restaurant in walking distance from the hotel on Saturday night, called Troquet....!!!! Wonderful French food and service. We would stay in this hotel again in a heartbeat and we will definitely eat at the Troquet again! (we were a little worried when reading some of the negative comments, but we could not see anything of the sort when we got there, so we were so pleasantly surprised.) There was a convention of orthodontists the weekend we were there, but we hardly saw any of them. You get a cozy feeling because it is kind of private even though there were a lot of people there, we never had to stand in line for help.
Excellent Central Location to Use the T
- May 6, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
We arrived around midnight and were assigned a small dirty room--that smelled of smoke. The travel website description said the room included a microwave and a fridge--which it did not...and even the nice room the management eventually moved us to--did NOT have a microwave and fridge as described. So upon arrival that late night--I called the front desk immediately--and because the hotel was full--we had to stay the night in that room.
The next day while out--the management did arrange for a different room and did move us to a lovely very clean room with a very nice view. As we were there for a week, this was much better...there was no way we would have tolerated staying in that very dirty smokey room.
Because we were so unhappy with the condition of the room, the concierge also did arrange for us to have brunch that morning after our arrival--which we appreciated--and we appreciated the gesture of good will.
The hotel is in a very central, excellent position to use the T. We used the T for everything except the transfers from the airport--which were by taxi (expensive). We bought a week pass for the T--which is used both on the subway and bus (great value).
My son used the gym (he is a student-athlete, and we were looking at colleges) and he found the tread mill and ERG to be acceptable. We will definitely choose to stay here again when in Boston.
Shabby, tired, disgusting housekeeping
- April 5, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
Will never stay again!! Birthday weekend celebration was ruined except for great Boston restaurants--Craigie on Main and Stella. First room was unbearalbly hot 77 degrees with window open and maintenance couldn't fix, so had to downgrade from corner room with king to small room with two doubles and had to move at midnight. After packing up and moving to second room, the heat/cooling not working in that room either and maintenance had to be called to fix. House keeper in the am just flipped over the topper and remade the bed. Rooms are ugly, paint chipped, even the bar downstairs is worn. I guess Hyatt isn' t what it used to be.
Best Location and First Class Service at ALL Times
- March 26, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
My wife and I visited Boston for a 4 night, 5 day trip in March 2009. We had never been to Boston before, and as visitors, location was key. We weren't renting a car and wanted to be close to everything. The Hyatt Regency is located in the heart of the theater district. It is a 5 minute walk to Boston Commons and another 5 minutes to Beacon Hill and the bar that inspired the sitcom "Cheers." It takes 15 minutes to walk to Fanueil Hall and the market, and maybe another 5 minutes to get to the fabulous North End restaurants. The Hyatt is close to T stops (the subway), shops and other attractions. It is in a safe neighborhood and close to everything. The hotel itself has obviously been renovated in the last few years. I travel quite extensively for business, and can attest that this hotel is GREAT for business (meeting rooms, business center, workout gym, etc) AND vacation purposes. My wife and I loved the comfortable bed and warm, comfy rooms. The showers were huge with great water pressure. No complaints about the room at all. The Conceirge desk is manned by knowledgeable and helpful staff members and we followed their advice often. EVERY SINGLE PERSON at the HYATT was exceptionally polite and completely devoted to our satisfaction. The Doormen and Bellmen were professional, polite, happy and totally concerned about providing us a quality stay. We won't stay anywhere else when we go to Boston. Only a few negatives. The business center offers internet, but at 50 cents per minute. Kind of felt nickel/dimed on that. Also, the breakfast at the hotel restaurant is expensive ($26) and quite honestly, not good. Skip it and go to Zaftigs in Brookline.