While York House was considered to be out of the way, it was actually located quite close to the main attractions (the monastery, cloisters, Torre de Belem, a view of Lisbon''s Golden Gate Bridge look-a-like, the 25th of April Bridge, Lisbon''s best patisserie and yummiest pastry, patis de Belem) in the part of Lisbon known as Belem. The trams and buses were a short downhill walk from the hotel entrance.
The hotel itself had a quaint and friendly atmosphere. The bellhop carried our heavy bags up the first long flight of stairs (an outdoor flight of stone steps softened by a layer of carpet, with high stone walls draped in greenery, ivy and blooming vines). We surfaced in a small stone courtyard in front of the entrance of the former convent. Elegant tables were set up outside by the well-regarded hotel restaurant. (In the mornings, hotel guests ate their complimentary buffet breakfast at these tables)
After more stairs, this time wooden and covered by a plush blue patterned rug, we walked into our room. It was a standard size room and the walls of the room hugged around the bed. There was a little space in front of the bed for a rug and then a table with a tv. Directly across from the door, there was a windowseat with an old fashioned pair of wooden doors and a metal window latch. The floor was marble and well carpeted. The bathroom also had a marble floor, came with all the essential toiletries, towels, and a hairdyer.
Service, however, was not always the best. We asked for a fado recommendation, and were sent to a tourist trap (although the music was still very enjoyable). When we called them for assistance when my husband was pickpocketed, they did the bare minimum by giving us the international numbers for credit cards.