The Renaissance on M Street has recently undergone a multi-million dollar renovation and whilst the newness of the place initially impresses, they definitely have a few kinks to iron out.
The first thing I was struck by is that it’s not immediately obvious where the check-in desk is. For some strange reason the large lounge area and concierge desk are the first things you see and you have to turn yourself around and veer off to the right to find the reception. Once this mild moment of confusion was over I had a fairly painless check in but came to discover that the front desk staff at the Renaissance aren’t the most friendly or helpful bunch of people. In fact some of the staff were downright snooty and made me feel like I was inconveniencing them by asking questions.
Twice I had to ask for assistance with first retrieving and then storing equipment and both times I had to wait for about thirty minutes before I finally received help. The front desk would call security who would then go to the storage room and return a while later to try and ascertain if they could fit all of our boxes into their back room. All in all I felt that the staff made what should have really been an easy task into a long and drawn out affair.
The other painful aspect of staying at the Renaissance Hotel is that cell phone reception is virtually non-existent. At some point in its history, the building was used as a hospital and the walls are so thick that it cuts off most mobile signals. The real joy is that when you step outside to make a call, loud, distasteful music is piped into the valet area, forcing you to move farther down the road so you can carry out a conversation. Even in the large lobby area, I found it virtually impossible to carry out a call without the signal being dropped.
If phone reception isn’t of importance then the lounge area isn’t a bad place to enjoy a cup of coffee from the adjoining Illy’s café bar in the morning or a glass of wine in the evening. The one thing that the Renaissance does get right is its bar. It may be small but our server, Michael, was a paragon of good cheer and goodwill. He had some great food recommendations and shared stories of the hotel’s history with us.
Finally, our room was cosy but as so many chain hotels are wont to do, there was no way to open a window, which I always find to be a bit stifling. The centerpiece of the room was a beautiful flat screen television and there was a generous desk area with Internet plug-in, which was useful for work purposes. The bathroom was small but clean and bright with a large, modern shower cubicle.
www.marriott.com/hotels/travel/wasrw-renaissance-m-street-hotel/