Our British travel agent booked us into Peppers York Fairmont a four star hotel for the first part of a tour through the Blue Mountains, Hunters Valley and Port Stevens. Reading our travel agent’s brochure it seemed a good choice. According to it the hotel sits in a stunning location near the picturesque village of Leura. While true enough we felt abandoned here. The trolleybuses that should have provided transport finished running by late afternoon. If you stay here it is necessary to have a car. We wandered down some of the roads and lanes but found little of interest.
There is a bar, a coffee shop and 2 restaurants serving gourmet cuisine, international buffets and snacks our travel agent’s brochure says. The truth was that no restaurant was even open although a room service was offered. Fortunately we discovered the nearby golf club was serving meals so we managed to eat there.
The hotel is large with 210 accommodation rooms. It claim’s the facilities are so many that they formed a recreation club to help you organise your time. Some of the facilities and recreations listed include:
* archery
* aerobics
* snooker
* golf
* fully equipped gym
* tennis
* squash
* indoor and outdoor swimming pools
* mountain bikes
* bush walks
* child minding can also be arranged
* facial and beauty treatments available
* massage and hydrotherapy facilities
I saw little of this happening. The outdoor pool proved shut, the tennis court was empty and the boating pool had its boats in the car park. Indeed the hotel appeared to have almost shut down for the approaching winter season and few guests remained.
The room proved acceptable. It was clean, comfortable, roomy and tastefully decorated. It had a large chest of drawers, a work table a comfortable chair and a reasonably comfortable double bed. The bathroom proved clean and modern and the full-sized bath a joy to soak in. Facilities include:
Air-conditioning, Alarm clock, TV, Disabled facilities, Hairdryer, Internet access, Iron and ironing board, Minibar, Modem/data port connection, Pay-per-view movies, Radio, Refrigerator, Tea and coffee making facilities, Telephone with voice mail and a Television.
In the morning we found the bill under the door. I took one look at it and slipping quietly out of the room headed for the reception desk. Acting in as business a way as I was able though inwardly seething I invited a detailed breakdown of the bill. As I though they were charging us for a room that was prepaid. Some discussion then took place about whether breakfast had been also prepaid. Here my British travel agent was at fault for the voucher they provided gave little clue. I’m inclined to think it wasn’t but a difference of opinion ensued between staff so we got it free anyway. The breakfast menu did seem expansive: Fruit, cereal, toast, eggs, tomatoes, hash browns, sausages, bacon, baked beans among other things, juices so no criticism here. We had the uncooked option.
Would I come here again? Never! No hotel is perfect but this one has simply expired. A good hotel at one time it now resembles a ghost hotel and the staff have become dispirited. Our travel agent should have sought the opinion of the people running the Blue Mountain tour when deciding which hotels to offer – avoid it!
by Drever on May 17, 2009
York Fairmont Resort
1 Sublime Point Road Leura NSW 2780
+61 (2) 4784 4144