This is a rather nondescript modern eight-storey complex in the Ville Nouvelle part of the city. It is quite close to the train station and three kilometres from the old town. Equally important is its proximity to several interesting restaurants, cafes and open spaces. Complementary transport is provided from the airport.
The 133 guestrooms are decorated in creams and rich, dark woods. All include air conditioning, minibars, complimentary bottled water, satellite television, high-speed Internet connections, iron and ironing board, refrigerator, pay movies, and safes. You can open the room windows (a rare occurrence these days). Bathrooms come with bathrobes, slippers, hair dryers, and complimentary designer toiletries.
The onsite fitness and beauty centre boasts a sauna, steam room, hot tub, and gym, and offers a range of hair and beauty treatments and massages. Souvenir-hunters will find much to choose from at the onsite shop, including spices, perfumes and local handicrafts, as well as holiday essentials. There is a library, outdoor pool and ATM facilities.
Currency exchange is available at the 24-hour front desk, where multilingual staff can also provide information on local sightseeing opportunities, and complimentary newspapers can be found in the lobby area. Business guests benefit from fully-equipped conference rooms and a computer rental service, and guests arriving by car will appreciate the onsite garage.
The hotel's main restaurant features Arabian decor and serves French and Mediterranean influenced dishes, or guests can sample the buffet of Moroccan and international specialities at Le Fontana restaurant. Belly dancers and music provide the entertainment at the Arabian Nights restaurant with its intricately carved features, where traditional Moroccan cuisine is offered. The hotel's nightclub is open for late dancing, drinks and light snacks
All this sounds excellent and this officially 5-star hotel was probably fancy some time ago. However, we found that it was poorly run, service was bad and the maintenance left much to be desired. Our room shower didn’t work properly and the safe was broken but management showed little interest in fixing them. As this was our first stop in Morocco, we were unsure if the sloppy service was normal but we later found this was not the case elsewhere. The hotel promised much but delivered little more than a reasonable night’s sleep.
by LenR on May 6, 2009
Crown Palace Hotel
85 Av. Des Far 30 000 Fez
+212 55-948000