I really don't know who it is that does the reviews of 'Best Hostels' - but they seem to be spectacularly far off the mark every single time. I have now stayed at two hostels - one rated 'Best Hostel in Oceania' in Perth, Australia, and Nomads Fat Camel in Auckland which was rated the 'New Zealand's Best Backpackers 2007.'
This is categorically rubbish. On both accounts, but specifically with this review.
I want to start by clarifying two things.
1.) This is not a reflection on all Nomads hostels, as I have also been to one in Fiji that was superb.
2.) If you are looking for a frat-house type, super cheap hostel where you can live just as you did as a student where you came from - with other students - then this will probably be a nice hostel option for you.
This was not only the worst hostel I stayed at anywhere in New Zealand - and I did stay in dozens in the year I was there - but probably the worst hostel I've stayed at anywhere, and the only time I've ever left early despite getting no refund.
For those travellers who would look for a hostel with some level of interest, other travellers (beyond gap year students) I would strongly suggest you go elsewhere. This is like a bad frat house, and there are a number of better options in the city whose rates are not much higher.
But for those who aren't too picky about where they stay and just want a cheap bed, I will simply lay out the problems I had with the place.
First of all - the atmosphere is terrible. I stayed in a private double room (approx $35 NZ pp pn, so $70 per night for myself and my friend - with a shared bathroom) which was like a prison cell.
There were no windows, the whole little room was made with concrete block with one little lamp that worked sporadically. There was basically a partition wall that separated us from the next room where we could literally hear every-single word that was said, as well as a lot of other things I wish I hadn't had to listen to.
The bed was terrible - even for a cheap room - and I was extremely hesitant to touch any of the sheets or covers, and I'm not someone who is easily bothered by such things. It was one of the most unpleasant and depressing rooms I have ever stayed in.
The service here is terrible. In general in New Zealand I was very impressed with the level of service and the pleasant staff that often conducted it. But they were bored at best all three of the days I stayed at Nomads (as well as the few times I had to deal with them afterwards for problems that arose) and incredibly uninformed and unhelpful.
The place is right next to a bar - which does rank quite highly with students and backpackers that travel here - but do keep this in mind if you're not looking for that kind of place. It's noisy and often filled with people coming back from the bar.
If that is a bonus to you, though - it did seem to be quite a lively bar, and Fort Street is also filled with several other selections of bars. The nightlife in the area would be a bonus if that is a big asset to your trip.
For me the most important issue was how misleading the advertisement for the place was. We were told we'd receive a free meal every night with our stay, and a free beer on arrival. When we did get there, they had no idea about the beer, and the 'free meal' is actually a small sampler cup of whatever little pre-fab meal they are cooking that night. You can purchase the entire meal for about $7. (Which I wouldn't recommend - there are plenty of places to eat nearby.) Even though I am someone who relishes any free treat - I only bothered to take the free meal the first night.
And I want to add a huge warning about the 'Fat Camel Mail Service’ that they offer. One of the reasons we chose this as our first stop in Auckland - was that they offered a 6 month mail service which I think cost about £17.
This was a big bonus for us as we didn't have a New Zealand address yet - and weren't sure when we would get one.
When we arrived, we discovered that the 'Mail service' was actually a big open wooden box that everyone's mail is dumped in together. You can rifle through and try to find yours.
This was less than ideal - given the amount paid, but the worst bit of this was when I wrote later from the south island to have my mail forwarded (something that it said that they did) and the person at the desk didn't seem to understand, and then said he would have a look for the mail which never arrived.
Four months later when I turned back up in Auckland to retrieve it, the girl at the counter told me that if it was a few months old they probably threw it away.
I later resolved this with a manager - but it took about 7 months for me to get my mail - and when I did it was obvious that the bulk of it had indeed been tossed out.
I was also double charged for our stay. I paid online when I booked the hostel - showed them the proof of this when I arrived, gave them credit card details - and they even ended up making two copies of my receipt of payment because they lost it - only to find two weeks later that they had again charged by card.
This, too, took several weeks to resolve.
The area is good in that it's easy to get to by the expensive airport shuttle bus, and it's very close to things. Just a few minutes away is an excellent shopping district, restaurants, etc - and you aren't far away from a lot of other sites.
The downside of the area is that Fort Street itself (though close to a good location) is a bit rough.
And though Fat Camel itself wasn't too bad for safety issues (I heard a lot of complaints from other travellers about the dorms there feeling unsafe - but nothing about any actual problems) there were a lot of thefts and problems at the next hostel up the road (Base Backpackers) I spoke to several people whose money was stolen while they stayed in the dorm there.
So do keep this aspect of the area in mind when you are considering where to stay. (Check out my review on Formule 1 for an excellent other option nearby)
And they do not offer refunds of any kind. We left early because we were so unhappy with the place, and there was no refund at all for the days we didn't stay.
Also - the most obnoxious and loud cleaning service I have EVER encountered works here. Considering a lot of their guests have just arrived from the other side of the world and are deeply jet lagged - when the loud cleaning service came through in the morning they were shouting and swearing at each other while cleaning, and one of them grabbed a hold of our door knocker and rattled it shouting for a good ten minutes before we had to get out of bed to tell them we were staying another night and didn't want the room cleaned.
The shower did work, and the bathroom was basically clean. It wasn't nice, but I can't really complain about it. A very basic shared bathroom.
They do have internet access - though I found it incredibly difficult to find time to get on. There were computers down stairs as well as up - but they were always filled with students on Facebook, who would sit for hours with out getting up. Even in the middle of the night it was often hard to find an open computer - and the cost of the internet was quite steep. (As it is everywhere in New Zealand)
The one TV in the lounge was also unwatchable. Other than the fact that there were always dozing backpackers in front of it - it was bright orange - and the screen was barely visible.
The best hostels I have ever been to have been in New Zealand - but I certainly can not recommend this as one of them. There are some better options in the area - and unless you are looking for a cheap, student- party atmosphere (for which it is fine) then I would suggest highly that you look around a bit before booking here.
by Red Mezz on May 27, 2009
Nomads Fat Camel
38 Fort Street Auckland
+64 (9) 307 0181