First of all, if you are traveling during winter months when flight delays are frequent, don't book through third party sites - you will not be able to get your money back, hotel's policy doesn't allow for that. Even booking directly, double check, they ask for cancellation 30 days in advance which is ridiculous when your flight is canceled a day before you are supposed to check in.
The place has some pluses:
+ great location - you can ski in and out of it
+ amazing lobby
+ live music every afternoon and free cookies with hot chocolate
+ clean rooms with all that you need
+ comfortable bed and pillows
+ friendly and quick valet parking staff
+ heated pool with hot tub (all outside, on the negative side the tiles get icy and it's cold to walk out or back to the room. On the funny note, the railings to get out of the pool are metal and your hands stick to them, so be creative crawling your way out of the pool.
Minuses:
- nothing is included: you have to pay for breakfast which is expensive, for sauna, for health club, for parking, for wi-fi ($9 a day)
- rooms are overpriced - you get an average quality room for over $300-$500 a night
- as mentioned earlier, it's almost impossible to get reimbursement for the room, should you check in later than planned due to flight delays and such
- the heater in the room didn't work well. room service brought a portable one, which struggled to keep the room warm
- the room of our friends was on the first floor (#101) and a few times people tried to walk through the room to get to the balcony to clean the snow off the roof - super weird
- management is very hard to find and is not friendly
- hotel restaurant - Brother's Grille - is just bad and overpriced. avoid even if you are starving. By the way, there's a grocery store, which free village shuttle can easily take you to, where you can get the food you need.
by Lenuca on January 2, 2009
Silvertree Hotel
100 Elbert Lane Snowmass Village, Colorado 81615
970-923-3520