We booked this hotel for 6 nights. The first 4 nights with HHonors reward points points and two nights for $268 p.n. Because of the good reviews we decided to stay at the Hilton Garden Inn Times Square. The rooms looked ok on the internet and everybody talked about the service and kindness of the staff. We wanted to experience that ourselves.
As emailed to the hotel, we did arrived late in the evening (about 12pm). The cab stopped right in front of the hotel and there was no doorman of the hotel. Nobody to take care of the bags, so we dragged our luggage into the reception. The man at the front desk was very friendly and called the doorman to take us up to our room. After a journey of 24 hours, we were finally at our room! The first night we slept well.
We booked this hotel directly through the hotel's website and gave up our preferences. As high as possible and at the back of the hotel. Well, they listened well, because we stayed at room number 1107 and at the back! No noise from the street! It was just as we wanted. We had a view of a back of a building and it was just fine, because the view at the front isn’t that much better. The street where this hotel is located, has a cheap, budget trashy atmosphere. There is a fire station just down the street, but I didn’t hear any sirens or honking. The hotel is located a one block from times square.
The room had a good size, with a micro, a fridge and a coffee maker. If you have loud people as neighbors, you can hear the noise between the rooms very good. The flatscreen TV was great just as the free internet access in the room. I wasn’t satisfied with the comfort of the bed and the cleanness of bedding. Many reviews said the beds were so comfortable, but ours wasn’t. You supposed to have the choice of a hard or soft bed, but it wasn’t working or were didn’t noticed. The bedding was dirty. It was original white, but our bedding looked grey. It’s where everybody sits on and doing things I don’t want to know and it’s also where you sleeping under. Ok, you have a thin linen between you and the bedding, but that’s it. I woke up several times during the night, because of the lousy condition of the bed. In the hall way was a very loud noise of the air conditioning. It was like a plane took off or a wind tunnel. Amazingly we didn’t hear it in our room. I think if our room was closer to the air conditioning (main machine) I could hear it in our room. The bathroom was fine. Nice normal size. Only three towels and a few little ones. I prefer four big towels. No turn down service, but for the price we paid, you cannot expect that.
Now it sounds like we have only negative things about this hotel, but we sure have positive comments as well. The first conctact over the phone was very good. The lady was very friendly and helped us out to change the reservation. The price dropped a few weeks before our stay. We also booked on points, so those two reservations had to be together for staying in the same room, during our stay. She did organized it and we were thankful for her help. Check in went well and quickly. We were getting coupons for free bottles of water. You have to show your room key at the entrance to the elevators in the evening/night (except after 12pm, because when we arrived there was no one there). The doorman has a good memory, because after two nights he did know us already and we didn’t have to show our room key anymore. The rooms looks cozy, with the brown, sand and white colors. The location is perfect. Close to Times Square and a short walk to Central Park, Fifth Avenue and Rockefeller Center.
The check out was not friendly at all. The people behind the desk were very busy to have a conversation with each other. He didn’t ask how our stay was. Not even wishing us happy holidays. For a hotel that wants her costumers to give a ten as rating, they have a lot to do. We came not further than a eight! I will recommend this hotel to other people, but with some do’s and don’ts.
Tip:
If you are looking for a good restaurant near the hotel, go to Thalia. Great food and atmosphere and it’s located 2 minutes from the hotel (next block).
by Dutchnatasja on December 29, 2008
Hilton Garden Inn Times Square
790 Eighth Avenue New York, New York 10019
(212) 581-7000