This is without question the worst hotel experience of my life. The hotel is not luxury but is by no means cheap. For $150-$200 a night plus additional fees per person you'd expect something decent. I've been meaning to write a scathing review of this place for the last year now...
I knew I was in trouble after reading dozens of negative reviews on tripadvisor before we left but we had friends who had already booked at the hotel and didn't really have much choice if we all wanted to be in the same place. The one thing this hotel does have going for it is an expansive pool area. This made up for a lot of the negative aspects as the pool and beach were our primary concerns for a vacation in the sun. The one bad thing with the pool though is that by the end of the day there is so much trash floating around in it that it gets kind of disgusting. Aside from the pool however....
Check in was the first real sign of what was to come. Usually when you check in for a relaxing Mexican vacation you are ushered in to a luxurious (or at least pleasant) lobby with attentive and courteous staff. The lobby at this place consisted of a ballroom filled with plastic folding tables and chairs. We were treated like they were doing us a favor. We had to write our name on a list and sit in the plastic chairs for 40 minutes and wait for our name to be called like we were at a deli counter. Everything was completely disorganized and we had to slip the guy $40 to give us two rooms nearby in the same building instead of splitting our group into 2 rooms on completely opposite sides of the property which would have been extremely inconvenient as the place is at least 1/2 mile long from one end to the other. This is also completely disregarding the fact that I had called a month, the week, and the day before we left requesting adjacent rooms. We came to consider ourselves lucky though as when our other friends checked in the next afternoon they had completely lost all record of their reservation and almost refused them entry(despite the fact that they had a printout WITH their confirmation number on it) After literally 3 hours of arguing and wasting most of their first beach day they finally gave them a room, WITH ONE BED FOR FOUR PEOPLE!!! And no offer of a discount.
The food at this place is absolutely horrendous. All-inclusive essentially means you get garbage and have no other option. You can't even pay money to eat additional times at the nicer restaurants on the property (which you are allowed to eat at ONCE during your stay) I would like to clarify that "nicer restaurants" doesn't necessarily mean better food or service. Two of my buddies and I ate at the "nicer" restaurant for our one meal. First of all to eat here involves waiting in a nearly hour long line. Second of all the food was still terrible. I didn't touch mine and my friend almost ran out the front door to throw up after putting a supposed chicken wing in his mouth that still had some disgusting gaggle of fat/(we don't even know what it was) on it. The waiter also tried to sell us cocaine. And you only get one piece of bread, they will not give you any more. I was refused twice even though I didn't want my meal. For every other meal you are free to enjoy the foul buffet, the food at the sports bar (hamburgers, hot dogs and soggy french fries) or the poolside delicacies during the day (again hot dogs, soggy frnech fries and chicken nuggets) The one plus about the buffet is that they have a Corona tap :) I spent five nights and six days at this place and survived on french fries, hamburger buns, pickle chips and ketchup. With the exception of two dinners out downtown this was all I ate on my whole vacation. The meat was questionable at best. The one other place you are allowed to eat during the day is the "sushi bar" where you wait in a 30 to 40 minute line. Once you get seated you get to order a roll. The place is all you can eat which sounds great. Except that after each roll you have to stand up and get back in the end of the line if you want another. Useless and stupid. The waitresses at the sushi bar were also the rudest in the place
Because the booze at this place is all inclusive there is probably about 1/2 ounce of well alcohol in each cocktail. I would highly recommend sticking to beer for the most part or you are going to feel awful from all the drink mix and syrup trying to get drunk off the nearly alcohol free cocktails. Drinks are not that hard to get though and there are quite a lot of bars scattered throughout the pool area (I can think of at least 5 both on land and in the actual pool) Tip the bartender 5 bucks and they'll serve you right away and give you as many drinks as you want. For $5 they will literally give you 5 or 6 drinks so just have all your friends each buy a round and no one will ever have to wait.
The rooms at this place are okay. The beds are comfortable and our room was clean and free of water despite the fact that a lot of reviews said the hotel was very leaky. The bathrooms were so-so. The biggest issue was that the shower didn't drain properly so every time you took a shower the basin would progressively fill with soapy water. By the end you were usually standing if four or five inches of dirty bathwater. PERHAPS THE MOST ANNOYING THING OF THE WHOLE EXPERIENCE AT THIS HOTEL: They have the audacity to shut off your water about an hour before you check out to discourage people from checking out late. I have never in all my travels heard of a hotel doing this regardless of its class. This was absolutely ridiculous and infuriating. I came back from the beach all sandy and covered in sunscreen intending to take a shower before going to the airport only the find my water dribble to a halt when I turned on the shower. The toilet stops flushing too. You just get the one last flush with whatever water is already in the bowl. I thought maybe our room just malfunctioned but they did the same thing to our friends room a few hours later. Completely absurd.
To end on a good note this "hotel" does have a few good things going for it. There were a ton of young people there during spring break which made for a very fun atmosphere. The bars in the lobbies get really crowded before everyone goes out to the clubs and it is a good place to meet people before going out. The shuttle ($.50 or $1 I can't remember) passes right by the front driveway on Kukulcan and takes you to downtown in less than 20 minutes. There is a liquor store almost directly across the street from the main driveway. We went here and bought a couple of bottles to keep in the room in order to balance out the watered down drinks served by the hotel. The best thing about this place, although not exclusive to the hotel, is the beach. The beach in Cancun is beautiful. The water is warm and really fun to go swimming/body surfing in. There are also lots of beach activities right in front of the hotel and you can go parasailing or jetskiing etc. The hotel also has a tourist information booth in the middle of the pool area where you can sign up for excursions and day trips for additional fees. The guys who worked here were very helpful and friendly which was a nice surprise.
Bottom line, avoid this place at all costs unless you have limited travel experience and don't know to expect any better. If you have traveled before and are accustomed to a certain level of service, cleanliness and luxury this is not the place for you and you will likely end up spending a sizeable portion of your trip hungry and irritated.
by Travelny2 on March 24, 2008
Oasis Cancun All-Inclusive
BLVD KUKULKAN ZONA HOTELERA Cancun, Mexico
9988850881