The gospel truth of things is that I have never made a complaint of this kind before and I have traveled on every continent except Antarctica.
In March 2007 my wife and I decided to try an all-inclusive trip to a Sandals resort in Jamaica. While at Sandals, Ochos Rios our room was robbed and we lost cash, credit cards and personal belongings. The resort was unsympathetic and almost seemed to think we were lying about this event. Finally they agreed to refund a portion of our fee. That was ten months ago and we have not seen a cent.
Additionally, we had booked a different Sandals close to the airport but when we landed we were told that it was sold out and that we had to go to Ochos Rios--two and a half hours away by crowded bus and that we would be upgraded to a suite for our trouble. We got the bus ride but no suite and no apology.
The service was horrid. The food was below average and stray cats roamed the grounds including the restaurants. They loved jumping up on the chairs with us at mealtime.
Sandals is not safe and misleads customers.
Quick Tips:
Do not believe Sandals when they tell you that you that you are going to a specific resort. Many of our fellow travelers were also rerouted to properties they did not book. Stay on the property even though it is probably as unsafe as the neighborhoods.