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A June 2007 trip to New York by mkotzian

Quote: Terrible visit to Serendipity

I was recently in NY and decided to give Serendipity a try. It is one of those places you hear about that was great but I believe that was back in the day. Upon arriving, I was told an hour and a half wait and this was at midnight. We were finally seated upstairs where the table was dirty and the roof above us was peeling off. It was, all in all, rather dirty. We saw the size of the desserts and had heard about the amazing hot chocolate so the three of us opted for hot chocolate all around as it was now 1:30am and the air conditioning was freezing. The waiter came and we tried to order but were told that there was a $8.50 minimum (the hot chocolate is $4.50) but all they were serving was desserts. We were appalled as the rude host or manager in our hour and a half wait never mentioned this nor were there signs posted. The only way you were told that was by a little note in the middle of the menu (very hard to see amongst all the design). They stated we would have to leave if we did not order more. We asked to speak to the manager and she came over and stated it was on the menu but we stated that it is late at night and you are only allowing us to order desserts. She condescendingly replied that this was the way it is and that if you did not like it you should leave. We explained how a sign needed to be put up but you could tell that was never going to happen. The fact is, they want you to wait anywhere from one to three hours and, by the time you are seated down for desserts only, you find this out and just order stuff that you may not eat since you waited so long. We noticed at another table they too had ordered hot chocolates and other desserts. The hot chocolate was gone but the massive sundaes were left untouched. All because, I am sure, they had to meet the $8.50 per person minimum when all you could order was desserts.

Needless to say, we left and will never be going back. With a dirty environment, rude hostess and manager (I've never been treated so bad and I am a paying customer), long waits, and lack of information about the limit when it is desserts only, I will never recommend this place to anyone.
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Member Rating 1 out of 5 on June 25, 2007

Serendipity 3
225 East 60th Street
New York, New York 10022
(212) 838-3531

Cheer!
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mkotzian
Bethesda, Maryland

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