Radisson Hotel Guatemala non professional staff

If you’re planning to stay at Radisson Hotel Guatemala, please be very careful with your property, even if it’s your toothpaste! My husband and I had a bad experience after staying there for almost four weeks. My husband was to stay a further two weeks, which was the initial plan (as he’s on a business trip) but after they stole from us, he changed hotels.

I had an early flight on June 3, 2007 and had to leave the hotel about 5am via the hotel’s shuttle bus to the airport. My husband and I requested the porter/bellman to take my luggage down to the lobby. The porter went down before us and my husband and I left the room together. We got to the lobby before the porter, not realizing. But then when we saw him coming from behind the lobby in the dark, we thought it strange because the main elevator is to the front of the lobby. Anyway, we didn’t really think that he was searching through my luggage, so we never paid him much attention. At the airport, on ordering breakfast, I realized that some US dollars along with Honduras currency, Lempiras, were stolen from my purse because the night before I checked the amount I had in my purse. I called my husband right away and told him.

When I got to my destination and called him again, he asked if I had his SE W900 phone (with all his business contacts), realizing that they stole more than just my money he started relating to me the lies they told him. They told him that I had requested repairs for a leaking pipe just before leaving, using that as reason for being in our room. What liars they are! Then, their explanation for the missing phone was that I took it with me. Maybe they thought we were leaving together and didn’t actually check if his suitcases were still in the room. But then again, my husband didn’t check out, so maybe they thought they could confuse my husband with the lies, as if we wouldn’t eventually communicate. I distinctly remembered that I put my husband’s phone to charge and left it on the desk. The desk is near to the door and my husband's suitcases were around the corner not visible as you open the door. So apparently, they normally search the guests’ rooms right after they leave to see if they can capture anything. Right as they opened the door, they grabbed the phone. My husband came back and apparently shocked them. They even stole a new toothpaste I left in the bathroom for my husband to use. I was so upset when I heard. I remember the bellman and could identify him. My husband, based on his hunches, felt that the male front desk clerk on duty had something to do with it as well.

I am sure that my husband’s company will not be booking anymore rooms there.