San Antonio Journals

San Antonio

An April 2006 trip to San Antonio by julifers

Quote: Hotel Valencia riverwalk...
This hotel is super hip and clean, but the staff are horrible. I confirmed a river walk room for my husband's birthday. When we arrived it was a courtyard view room. We asked to be moved and they said they couldn't. They would not let us speak with a supervisor. After returning home I wrote an email to the hotel and the supervisor then accused me of lying! Not great customer service practices, I definitely won't be back to his hotel next time!

Member Rating 1 out of 5 on June 8, 2007

Hotel Valencia Riverwalk
150 East Houston St.
San Antonio, Texas 78205
(210) 227-9700