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NIGHTMARE WEEK IN SPAIN

A December 2007 trip to Denia by GGUNNER

Quote: STAYED AT TIMESHARE CALLED URBANIZATION DE SAN FERNANDO. AVOID THIS PLACE.

We booked up this Timeshare through RCI. We had problems finding the resort as it was not very well signposted.
The reception turned out to be a shop, which although should have been manned, was closed with a telephone to ring. We had tried the telephone number RCI supplied but there was no reply. When we tried the new number, a guy said to look in the post box for our keys and information pack, there were two sets of keys but no information. He then would be with us in 15 minutes. Needless to say, as we had traveled by car from England we got this down to five minutes.
The guy was very helpful and took us to the first apartment which, obviously, had been just vacated. We went back to the reception shop, which is not on the complex, by the way. He made a few phone calls and took us to another apartment. This had been cleaned but was very poorly maintained. Both the bathroom and kitchen needed replacing. All the doors were heavily marked and warped. This made them difficult to open or close.
I was asked to go to reception the next day with our passports, which I did. There was a young girl there who was very unhelpful. I asked for some information about resort and surrounding area. She said she had nothing but I insisted as it was stated there was an information pack. She eventually got a A4 sheet of paper which had been photocopied, which had some vague comments about the surrounding area all in Spanish. When I asked about the reception not being manned, she said she was not expecting us, although we had sent an email. There was no apology for the inconvenience. The next Monday was a Holiday for the whole of Spain, it was a shame she did not let us know. We went 100km to Valencia for an art museum and had to come all the way back without even a drink or meal as everywhere was shut. I have been in timeshares before and they have let me know with a message under the door with regard to holidays.
The area of Denia is lovely. The location of this resort is great, only 50m from the beach. The cleaners were wonderful, even doing our washing up. It was a shame the unit itself was so rundown. It was unit 13, which is unlucky in Spain as well. The first unit we saw was much nicer, shame it hadn't been cleaned. Our unit was for six but there were not enough chairs or anything else for the four of us. The other unit had two sofas and it was a much larger unit. Ours had one. Every time I went to the reception, I was made to feel an inconvenience, although the receptionist only seemed to be doing her nails. There was blood on the coverlet to my son's bed and the airer broke, so you have to go down the street to reception. A nightmare. Read Less

Member Rating 1 out of 5 on May 15, 2007