Three-story hotel with parking on the ground floor only.
Numerous problems: There were two phones but only one worked, the lights didn't work, and the refrigerator didn't work. They charged me an energy surcharge even though it was not quoted when I made the reservation.
The manager was absent and when I complained to the franchise management, they encouraged the motel to respond. They did, in 2-3 weeks. Most of what their response indicated they had not read my list of complaints and blamed me. They said I had not immediately complained about the issues, which is simply not true.
by HolmSale on May 15, 2007
Best Value Laguna Inn and Suites
28742 Camino Capistrano San Juan Capistrano, California 92675
(949) 347-8520