When we first made our weekend trip reservations they were for a Lagoon View at
Disney’s Grand Floridian Resort and SPA and we were plenty excited about that. However, that excitement continued to build and escalate right up to the time we got off the
Disney’s Magical Express motor coach and tried checking into our room.
To start, this is going to be our first trip to the Walt Disney World Resort area without our children in more than five years, and for someone who has been visiting Disney for the past 30 years it’s a big deal to be able to return and relive parts or the parks you simply can not take advantage of when you are traveling with you children.
As Disney’s Magical Express motor coach drove us the twenty-five miles from the Orlando International Airport (MCO), where we arrived via Air Tran Airways to our Disney resort, we began a conversation about whether or we have lost the "Disney Magic" after visiting so many times in the past eight years together. We almost decided that it was slowly slipping away, that is until the motor coach drove us right up to the front of the Grand Floridian resort. Once we exited the bus and walked under the covered entrance we were greeted by Richard (he is that nice old man you see on Disney’s planning DVD) and we knew that you can never completely lose the magic, it will be with you forever.
As we entered the grand five-story lobby of the resort we began the check-in process with Patrick, who was new to the Grand and he told us so while he attempted to check us in. Because he was new we didn’t think anything of it when Patrick told us that he was unable to finish checking us in and had to walk away. This brought us a little concern, especially after our last trip to Disney’s Caribbean Beach Resort, however we weren’t left alone for long before the front desk manager, Adel came over and introduced himself. We were a little taken back that the manager would just come over and say hello like that, but then again this is the Grand Floridian, maybe that is how things are done. After Adel thanked us for choosing the Grand Floridian he also thanked me for my continued dedication to the Disney product and that is when I knew this greeting had something to do with me being a travel consultant. Adel then asked us to have a seat and told us that they would finish the check-in process momentarily.
We had no clue as to what was going on with our check-in. Did we have a room? Did our reservation get lost? Who was this new girl walking towards us from the concierge desk? Sadly enough I didn’t actually catch an idea of what was going on until Michelle introduced herself and invited us to tour the fourth floor; the concierge level floor.
My face lit up like a Christmas tree. It doesn’t get much better than concierge level at the Grand Floridian. The only thing that would make our accommodations would be an upgrade in our room status, maybe a Magic Kingdom view or a suite. Once we got to the forth floor Michelle offered us some complimentary snacks and drinks before she directed us to an empty table by the window overlooking the courtyard pool. As we sat down over a glass of fresh lemonade Michelle explained to us how the concierge level worked. She told us that a concierge cast member would be at our disposal from 7am to 10am for anything from child care and theme park tickets to recreational activities and dining reservations. She also reviewed a professionally prepared packet of information which contained a map of the resort, park times and information guide, resort airline check-in information, the "Around and About" guide to the Grand Floridian and what we thought was the most important information, the times schedule to the complimentary concierge offerings. Michelle also gave us the key to our in-room mini-bar and explained how only our room key and the elevators we just used would give us access to the concierge level.
Unfortunately, our room wasn’t quite ready when we arrived, so we left our cell phone number with Michelle and took off for lunch at the Flame Tree Barbecue in the Disney’s Animal Kingdom Theme Park. It wasn’t long before I got a call from Adel who told us that our original room was experiencing some mechanical problems and that we were going to be upgraded to the Big Pine Key (building 9) building with a Magic Kingdom view. Who was I to complain?
When we got back to the resort we headed right for our building which is just past the courtyard pool on the right hand side of the property. The buildings lobby gave you an idea of the level of elegance to come. Again there was a big, open five-story lobby area decorated in a Victorian theme. The elevators that would take us to our forth floor room were polished brass and located on the left side of the lobby. We didn’t know it, (or really care at the time) that only one of the two elevators were operating properly. On the forth floor, it was a long walk down the hallway to the end of the building where we found our room, number 9441.
Our 440 square foot corner room offered two queen size poster beds, a ceiling fan hanging from the vaulted ceiling, a cleverly hidden mini-bar (which was an expensive additional charge), a small table and chairs, plus a small balcony that overlooked the Seven Seas Lagoon. From the table and chairs on our balcony we had a terrific view of Cinderella Castle as well as panoramic views of Disney’s Polynesian and Contemporary Resorts. It was a gorgeous room that complimented our Grand Floridian experience to a T.
We felt that it wasn’t the location of the room, nor the room itself that made the concierge experience so grateful, but the complimentary offering throughout the day that set things over the top. For instance coffee was served from 6:30 a.m. – 7am when the Grand Beginnings breakfast began. We particularly enjoyed the breakfast which was served until 10:30am and included cereals, fresh watermelon, cantaloupe, honey dew and pineapple, coffee, select meat and cheeses as well as fresh bake goods. There were refreshments and snacks offered from 11:30am to 2pm, afternoon tea from 2:30pm to 4pm. Our second favorite time of the day came between 5pm and 7pm for the twilight refreshers. This was a pleasant balance of hors d’oeuvres, wine, and champagne. The hors d’oeuvres changed each night and there were usually four or five offerings. Don’t worry about arriving five minute prior to close; the cast members will give you the same high level of service even if that means opening a fresh bottle of champagne and allowing you to bring it back to your room. Completing the evening were cordials and desserts from 8pm to 10pm.
To put this all into perspective, if you can afford it and the concierge level is available at Disney’s Grand Floridian Resort and SPA, it shouldn’t be missed. Everything from the superior customer service to the complimentary top shelf wines and champagne make the experience of concierge level service a dream come true and a tough experience to surpass. Unless Disney will let me into Cinderella’s Royal Bed Chamber…