Phuket Journals

Poor Service at Surin Beach Hotel

An April 2007 trip to Phuket by TravelingCat

Quote: Impolite hotel staff. Smelly rooms. Lots of mosquitoes and bugs. Poor room service. No respect for guests' right to charging information.
My family and I visited Phuket in April 2007. We found Phuket a very nice place for vacation but the biggest mistake I made was choosing Surin Beach Hotel. The hotel had a lot of bugs, especially mosquitoes, but it did not offer any anti-insect devices or repellent. The room I was given was smelly. The smell came from the sewage tanks just outside my room's door. The hotel staff was impolite and impatient if a guest made special requests. My unpleasant experience concerned ordering breakfast to be sent to my room. When I asked a reception staff whether I could have my breakfast sent to my room, the answer was in the affirmative. However, I later discovered that I had to pay for such service. If...Read More

Member Rating 1 out of 5 on April 18, 2007

Surin Beach Resort
106/27 Surin Beach, Moo 3
Phuket, Thailand 83110
+66 (76) 32 5000