Lobby of the hotel looks like a dilapidated building in the Marcy Projects. After check-in I went up to my room to sleep. They gave me 2 beds instead of the king I'd requested. Each bed was about as wide as a balancing beam, a quarter of a turn in either direction and you're on the floor. The pillow felt like it was filled with sand instead of feathers but we made the best of it. Only problem was I had to wait 15 minutes to sleep because someone was showering and the walls are so thin and plumbing so bad that it sounded like I was in a factory. Fine, I go to sleep 15 minutes later. As if that wasn't enough, at 4am, the person in the room next to me decided to put the TV on...very LOUD.
I woke to the sound of guns firing and a woman screaming at someone. I called the front desk to explain. They said they would investigate and call me back. After 10 minutes of sitting up in bed, I didn't hear back from them, so I called again. They said they called the room, but no one answered the phone. Thanks for the help. I suggested they escalated, they said OK, and they'll call me back. Once again, 10 minutes later I had heard nothing back so I called again. They said they went up to the room and knocked on the door but no one answered....so they gave up. Great. I told them that was not a satisfactory answer. Again, they said they'd call me back after telling the manager. Ten minutes later and no call, again I called the front desk and asked to speak to the manager. They said he'd have to call me back. He called me 5 minutes later and said the only thing he could do was move my room, so at 4:45am I had to pack up and move rooms. Breakfast was good.
If EVERY other hotel in Alexandria is booked, sleep on a park bench. It'll be a much more pleasant night for you than staying at the Sheraton Montazah Motel.