My husband and I arrived at The Pacific Sutera on a Saturday and the hotel lobby was quite bustling. Nevertheless, not a minute was wasted before we were escorted to our room --- the kind of treatment you expect of a five-star hotel.
We were also not disappointed when we got to our room. It was clean, spacious, and with the charming view of the golf course --- much to the regret of my husband who instantly said, "I wish I brought my golf set." While the resort has golf sets to lend their guests, the rental fees are not included in our budget for the weekend.
However, the whole resort offers other things you can enjoy. As a guest of The Pacific Sutera, you can use all the other facilities in The Sutera Harbour complex, including the olympic and the infinity pools of its Marina, Golf & Country Club. The Pacific Sutera also has a beach some steps down from the poolside. Do not expect a wide expanse of sand, though. Sutera's beach is only a few meters, but, if you just want a space where you can be close to the sea, it does serve the purpose.
If you want the real deal, you can go to the nearby islands from the resort's own jetty. My husband and I, in fact, went to Pulau Sapi and we only had to walk a few steps from Paciifc Sutera's pool. We didn't have to go out of the resort and wait for a boat ride at KK's central ferry terminal.
As in most hotels, breakfast is included in our accommodation package. We had our complimentary breakfast buffet at Café Boleh. The selection was substantial for us, but, for those who are more accustomed to Western dishes, please note that they serve more Asian concoctions than the former in this particular outlet. We didn't really ate much in the hotel, because we were looking forward to sampling the local food in KK's commercial areas.
But the unforgettable part of staying at The Pacific Sutera was the service that we got.
A number of times we asked the concierges about things to see and do during our brief stay. They were patient and knowledgeable in answering all our questions and really went beyond our expectations.
When we asked for the number of a Catholic church in the city to ask for the schedule of Sunday services, they already came up with schedules of all the nearby churches in KK. Also, one evening when we were going out for dinner, a concierge recommended a nice seafood restaurant before we got in the cab.
On top of all these, what my husband and I appreciate the most is their after-sales service. Before we left the hotel, we filled out the comment card in our room. Guess what? Two days after we checked out of The Pacific Sutera, we received a reply from its Resident Manager, Nico Hallier. It was not the usual automated response that you usually get from most establishments. He answered our questions and recognized our comments. We have left comments and suggestions in luxury hotels and restaurants before, and this is one of those rare times that we got a thorough reply. A wonderful experience, indeed.
I highly recommend The Pacific Sutera if you're looking for a luxury vacation hotel in KK. More than the range of outdoor facilities, their excellent service helped us have a really relaxing weekend. The relationship they built with us as customers was excellently managed.
When we come back to KK, we would love to stay at The Pacific Sutera again.
by RaquelKato on January 25, 2007