Our week’s stay at the Norfolk Plaza went without a hitch. The staff was, for the most part, pleasant and helpful. Although not what I would consider plush, I would give the room a rating of excellent as far as cleanliness and comfort: the two standard double beds were made up each day, bathroom scoured with clean towels in place, personal items neat but not disturbed. In spite of the chill in the March air, we kept the thermostat near off and it was just right for sleeping. The room was provided with a telephone, a television, a small hand-held hair dryer and a coffee pot with individual packets of coffee, tea bags, etc. There is a bar available to hotel patrons on the lower level.
Each morning started at 7am with a buffet-style breakfast (it was included in our room rates) and was served in the breakfast room on the lower level. It consisted of croissants and two other types of rolls, dry granola and another type of cold cereal, hot cereal, various plain and fruit flavored yogurt cups, bowls of sweet grapefruit sections or other canned fruits, cold cuts and sliced cheeses, and pitchers of orange juice and grapefruit juice. If you wished a pot of tea or coffee (served in your own individual coffee press), it would be brought to your table. We took advantage of this meal each morning, and it provided us with enough energy for a full morning of dashing here and there throughout London.
Room rates for our double were £120.00 or $204.00 during off-season months, and £130.00, or $221.00 from April through October. These rates are inclusive of the VAT (value added tax).
I might add that the experience of two others in our group was not quite as pleasant. Their basement room was not equipped with a tub, but simply a shower and drain which overflowed into the bathroom, causing the floor to be constantly wet. In addition, there was a problem with leaking pipes. However, they were quickly moved to another, acceptable room when the problem was brought to the staff’s attention. Also, one of the desk attendants was less than kind to some of us, though we had been polite in our requests. Perhaps she was under stress in her life, or had difficulty in dealing with large groups of guests. I didn’t let her behavior spoil my mood.