A February 2006 trip
to Las Vegas by drbauer2000
Quote: The new "resort" is big and beautiful, but the service was terrible.
Upon bring dropped off by the taxi at the resort entrance, no one came forward to help us with our bags or direct us to the registration desk. We dragged our bags through the unattended doors (no doormen?) and past the unattended bell desk to an overcrowded registration area. After standing in line for 30 minutes, we were assigned a room, but not asked if we needed help with our luggage, so we schlepped our own bags across the casino and up to our rooms.
At the pool, I was wet and needed another towel to dry off and be warm. When I asked a pool attendant if there were any more towels nearby, he informed me they were up near the entrance. He didn’t offer to get me one, and there were no extra supplies in convenient locations around the pool.
In attempting to use the spa facilities, I approached the spa desk to pay the admission fee by charging it to the room and was told I could not do so because my name was not on the room, only my husband’s. I was required to call my husband, who was thankfully available in the room, and he had to call the front desk to add me to the room. Then they could process the charge, all the while I cooled my heels at the desk. It was embarrassing and exasperating. If it’s a matter of not wanting someone’s unauthorized "girlfriend" to make charges to the room, then the reception desk should ask upon check-in who should be included in the names on the room.
In the morning, since there is no coffee service in the room, I went downstairs for a cup of coffee. There was one place open, and there were at least 50 people in line to get coffee. I tried to walk down the Esplanade to the other coffee shop, but it wasn’t open yet. I tried to walk out the doors and go over to Starbucks across the street, but the entrance was closed off. I was literally being held captive and couldn’t get a cup of coffee without standing in line for a half-hour.
At dinner in the Point Terrace Café, service was slow and inattentive, the order came out wrong, and when it finally came out correctly, it was cold. The waiter never came back to ask how things were (we would have told him it was cold).On the positive side, the room was beautiful, the building and grounds were gorgeous, and the casino was enjoyable. Too bad the lack of service overshadowed all this. Honestly, I wouldn’t stay there again and would not recommend it to my friends.And the last snub: I wrote about these problems to the hotel and haven't heard a word back from them. They just don't seem to care.
Member Rating 1 out of 5 on March 23, 2006
Wynn Las Vegas
3131 Las Vegas Bldv. South
Las Vegas, Nevada 89109
Highland Park, Illinois