What should have been the greatest experience of my trip here was a big disappointment. It started out all right; we arrived at about 4:15pm. We paid our fee and then passed on to a man who set us up with the headphone tours.
The first room you enter has large wall posters that you read—there were at least five or six. From here, you go to a video presentation that takes 15 minutes. Of course, it didn't start the minute we sat down. After the presentation, you view the other two floors of the house using the guided tour.
My tour never worked correctly; it screeched loudly every time it was supposed to play. There were some live demonstrations going on, and of course, we wanted to stop to see them. At about 4:50pm, when we hadn't even gotten to the third floor, the man who had given us the headphone tours started gesturing that we needed to leave. We were very disappointed.
If the tour takes more than 45 minutes, we should not have been allowed in, and then, after we were in, we should have been allowed to finish it. I felt rushed, and I hardly got any of the tour information. Then my husband fell on the bottom of the stairs with at least three staff members standing there, and not one of them even made an effort to see if he had been hurt (he hadn't, but he was flat on the floor for at least a minute).
This was the first time we were disappointed with the attitude of the staff anywhere. They really need to be re-instructed in customer service. So please visit the house; it's a wonderful tribute to the Leonardo of the North, but be warned: get there early.
Update 2004 Our second visit was everything we could have wanted. Though the staff still isn't what I would call warm, we had an excellent visit and enjoyed every minute. I have added photos from the second visit.