Wedding at the resort. Unfortunately, the customer service was NOT as nice as the scenery. GSL charged double the price they quoted to us for wine. GSL denied this as fraud, stating that they misquoted the wine on our final itinerary. Surprisingly, they refused to take full responsibility for their mistake.
GSL told us they would store our cake in a cooler overnight for no additional charge. However, the bill showed $100 cake storage fee. Outrageous!
Finally, we hired an outside vendor to erect a tent for dinner. GSL NEVER mentioned that the tent needed to be taken down by a certain day. We hired the tent company to remove the tent on Monday and told GSL that was the plan. At the last minute, GSL decided the tent needed to be removed on Sunday. They did NOT contact us (even though we were at the resort), took down the tent without our request, and charged us $250 for tent dismantling. We already paid the tent company $50 to do this.
Since we were overbilled for the wine, billed for the cake storage (discussed as "no charge") and billed for non-requested services (tent dismantling), we refused to pay GSL for these charges. They threatened us with collection agencies and were disrespectful, ignoring all of our rational and well-documented arguments. Their counter was "services were provided and charges must stand." That is a poor and unfair business policy given the circumstances, but they never backed down. Most importantly, the management had no reservations about hassling young newlyweds who had just spent $10-15K collectively with their friends and family at the resort. Perhaps they were just saying "Thanks!"
Not having seen the wedding bill, we stayed as planned at GSL for our honeymoon. On our last day, we were forced from our cabin due to them re-staining the units. The varnish odor was overwhelming and we were unable to enjoy the fresh air and relax on our deck. Instead, we were told to close all of our windows and to go inside or leave the area. In speaking with the General Manager about our inconvenience, he basically said, "We have to varnish the cabins at certain times... deal with it!" I thought he could have simply offered a discounted rate for that day and offered to pay for our lunch. Amazingly, even though we were spending an exorbitant amount at the resort, he did nothing and refused to discuss it further!
We, along with our family and friends, will never return to GSL, since the management lacks concern for customer satisfaction and supports unfair business practices.