I must say that I have just completed the most disappointing stay at the Hilton Hartford. Granted, it was a very reasonable rate for a last-minute booking, but that hardly excuses the level of service I received. The new decor and ambience hardly justify the poor customer service and staffing I received. It's a good thing my reservation was only for one night, or I would have gladly paid the early departure fee that was displayed on my keypacket. Fortunately, there are other hotels in the area with an adequate level of service.
by sirfarmer on September 18, 2005
Hilton Hartford
315 Trumbull Street Hartford, Connecticut 06103
860/728-5151