This was the most expensive place out of all the places we stayed at in Puerto Rico. The location was great (right in Old San Juan, walking distance from all the places in Old San Juan--the shops, restaurants, bars, Del Morro), and it was more than I had expected. I had read some bad reviews about the place, but it was probably worth more than what we paid.
The people at the front desk were really friendly and helpful. Not like we were worried about the security, but if you are, you will feel safe here, because on every floor, to get to the rooms, there's a glass door, and you have to have a key to open it.
There are lots of cabs along this street, so hailing one is no problem.