I thought the hotel was beautiful when we first pulled up. Bougainvilleas were everywhere, and the gardening was lush and beautiful. The rooms were a different story. I was first greeted with the black mold around the air-conditioning vent. I went to sit down on the bed and found that it was very, very hard. It was a hard mattress on a concrete platform. The shower leaked and the door wasn't sealed, so it flooded the bathroom. The management really did not care to address the problem. If we wanted a room with a king-size bed, we were stuck with that room, that or we could pay for an upgrade. The hotel was often loud because of all the children. One night we had kids running up and down hallways yelling until well after midnight. Once again, the management did not care. They would "take care of it," but the noise did not stop.
The one highlight of the hotel is the beach. They have palapas for shade, waiters to keep your drinks filled, and security guards to keep the salespeople on the beach at bay.
Overall, the hotel was very disappointing.