Best Things Nearby:Gozo Ferry and Sweethaven Village (Popeye film set)Best Things About the Resort:Choice of three places to eat on the site. If you have a balcony on the correct side of the building, you are able to see Our Lady of Millieha Church, and on a clear day you may be able to just see Comino and Gozo in the distance.Resort Experience:Unfortunately, not good. The site stretches over two buildings. To go from reception to the timeshare building, you have to take two lifts and walk along a tunnel under ground level. This put us off using the gym and pools, as they were near reception in the opposite building to our rooms! There is a Lm25 refunda
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Gozo Ferry and Sweethaven Village (Popeye film set)
Best Things About the Resort:
Choice of three places to eat on the site. If you have a balcony on the correct side of the building, you are able to see Our Lady of Millieha Church, and on a clear day you may be able to just see Comino and Gozo in the distance.
Resort Experience:
Unfortunately, not good. The site stretches over two buildings. To go from reception to the timeshare building, you have to take two lifts and walk along a tunnel under ground level. This put us off using the gym and pools, as they were near reception in the opposite building to our rooms! There is a Lm25 refundable deposit for the room key, which still has to be handed in to reception every time you leave the building.
We were disappointed at the standard of the décor and furnishings in the rooms. According to the RCI representative on-site, they have not been updated in 10 years and are due to be worked on next winter. They have been concentrating on the hotel apartments up until now. All kitchen equipment was very dated, and the toaster looked dangerous (plastic casing was melted). Our kettle stopped working and took 4 hours to be replaced, we had no hot water for two days, we had dirty orange water for 4 days (maintenance said it was a rusty pipe, and the RCI representative said that you have to expect slight colouration, as you do in Scotland?!), and we were without water for part of a day. We had a bad smell in one of the bathrooms when we first arrived, and neither were very clean. One bed's pillow had something stuck on it (don't know what it was - don't want to know!).
Noise travels very easily between the floors, and we were constantly awakened by the room above and by people in the stairwell. We are both very heavy sleepers, so this was a new experience for us! There is a lot of construction going on in the area; therefore, it was noisy from the early hours, so no lie-ins!
On the good side of the building, there is a junction just below the balconies, and cars beep their horns before turning. This, however, is not Pergola’s fault, but it should be a consideration if you are planning to go for a quiet holiday. Some staff were very friendly, but some were quite grumpy and acted as though they were overworked. None of the staff was proactive in updating guests about the water situation (only the timeshare building was affected, by the way). For the quality of the timeshare, the Lm18-per-week utility bill was very steep (we did get a Lm7 reduction, but only when we asked for one because of the water problems). The safe in the room is only available if you are prepared to rent it at a Lm4 weekly charge, plus deposit for the key. The TV reception is poor, and we only had a choice of Living TV and Sky News. Also, the remote control didn't work.
In addition, we chose to hire a taxi through Pergola from the airport to the hotel when we arrived, costing us Lm10. There were two more guests who arrived on our flight, and we all had to squash into one taxi, which was very uncomfortable. There was no reduction in the cost!
- Unit Type: 2 Bedroom
- Activities: Fair
- Amenities: Poor
- Unit Satisfaction: Poor
- Family Friendliness: Fair
- Service: Poor
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