Best Things Nearby:
Restaurants in the area
Best Things About the Resort:
Pool was great. The grounds that are finished are beautiful.
Resort Experience:
We were tricked into taking an "upgrade", which included a misrepresented time share presentation as well as a move to an entirely different hotel, from the Mayan Palace to the Grand Mayan. It turns out the place we had booked through RCI the Mayan Palace was oversold. Both rooms we were in had serious maintenance problems that they seemed unable to resolve. For example,one with no hot water and the other with a shower that would not drain. Had very bad cleaning service, with turndown two of the seven nights and never enough towels. Staff was very unresponsive, and one blamed the other for the problems while nothing got taken care of. It has a beautiful pool, and some of the grounds are spectacular. There is still a lot of construction, and our first room provided a view of construction equipment and a large flock of workers, many of whom had no access to indoor plumbing. We were horrified when we awoke our first day and saw this. We would have preferred the Mayan Palace, where most restaurants, as well as activities, were located. The amount of walking that moving us caused for my 80-year-old mother was unreasonable.
Until the many issues at the Grand Mayan are dealt with, I would not recommend staying there. You might try the Mayan Palace. People seemed happier there, even if the rooms are a little smaller.
- Unit Type: 1 Bedroom
- Activities: Fair
- Amenities: Fair
- Unit Satisfaction: Poor
- Family Friendliness: Fair
- Service: Poor