Best Things Nearby:
Beach, Sea Island Adventures, Tropical Gelato Ice Cream Parlour, Straw Market, Dolphin Encounters
Best Things About the Resort:
Nice units, quiet, peaceful, and relaxing
Resort Experience:
I was a little apprehensive about this resort from the reviews I had read, and although I do have a few complaints, overall it was beautiful.
First, the bad: Check-in took forever, and with hungry kids crying for food, we were not happy. There was only one person behind counter, and they were slow. Finally, we got a key only to find out it was a one-bedroom, not two -- another half-hour of waiting. Showers ran hot/cold, and I got burned a few times. You find out the hard way that the resort turns off ALL the water at 10pm, and it goes back on at about 6am -- that's right, no shower, toilet, nothing. The woman who cleaned our rooms was extremely unfriendly and never replaced the towels. It took me literally four calls and two trips to the front desk, and about 8 hours later, we finally got a few. Frustrating. But everyone else was super-nice and very helpful.
Now, the good: With all that said, the resort was beautiful. It's very quiet, with a salt-water pool, lake, marina, and a 1-minute walk to the beach and a restaurant - Coco Loco's. We all enjoyed ourselves. It seems that the immediate area is in the process of being built up, and once completed, is going to be fantastic. There is a small mall right beside the resort with a restaurant which we heard was great, and you MUST visit the Tropical Gelato ice cream parlour -- all handmade and delicious. We had a master bedroom suite with a one-bedroom lock-off, full kitchen, and living room. It was very nice, with white wicker furniture, a/c, ceiling fans, tile floors, a patio overlooking the marina, and one bedroom overlooking the pool. Pastel-colored rooms with all-white trim were very pretty and comfortable.
Although the resort has a Gold Crown feel, I think it's lacking in some customer service areas to be fully entitled to that status, as well as lack of activities. No entertainment and nothing for kids, but they make their own fun in the pool; however, it would have been nice if the slides were working. Apparently, they were damaged due to a hurricane, and as a Gold Crown owner (Manhattan Club), I certainly would expect that this would have been repaired immediately.
All in all, I would definitely recommend this resort, and my family and I would definitely stay here again.
- Unit Type: 2 Bedroom
- Activities: Poor
- Amenities: Very Good
- Unit Satisfaction: Excellent
- Family Friendliness: Good
- Service: Poor