Well, I haven’t seen many airline reviews on here, so I figured I would try to add one. I’ve flown to S.E. Asia many times and used a variety of carriers. On my last trip, I flew with Singapore Airlines again, as they had a fantastic deal coming from America. As many of you may know, Singapore Airlines has an excellent reputation; it's one of three airlines in the world with a five-star rating, and in some ways it lived up to this reputation. In others, it didn’t.
My itineraries called for a flight from Memphis to L.A. on United, and then from L.A. to Singapore on Singapore Airlines (SIA), making a short stop in Japan. I was flying coach, as most people do, and the overall experience was pretty good.
The good included the in-flight entertainment, which is second to none. Even in coach, they have movies on-demand, and each seat has its own TV. This means you have a selection of 30 or so movies that you can fast-forward, stop, and rewind at your convenience. They have everything from new releases to great classics like Blazing Saddles. There is also a variety of news and TV programming, such as CSI and Friends. There is also a controller in the armrest of each chair that acts as a remote and video-game controller. They have around 10 or 15 Nintendo games that each person can play at will. This is great for the people who may be flying with children or people who want a bit of interactive entertainment.
The plane itself was very clean and well-maintained. The seats were pretty comfortable for coach class but were hard for this tall guy to sleep in (no coach seat is great). Larger-sized people in coach class on any international flight will find it uncomfortable, I’m afraid.
The staff was very professional, well-groomed, and polite, but you felt a bit hurried, perhaps. It’s not a major issue, especially in coach, but there are airlines that do much better in this area. I have had better flight crews on Singapore airlines before, also, but no one beats Malaysia Airlines flight crews.
The food on this trip was awful. This is a strange thing, as I have flown Singapore Airlines before and found the food somewhat to my liking. It was all very bland, and the choices seemed very similar. Perhaps I got on a bad meal rotation, but I was a bit disappointed.
The plane was on time to each destination, but on the return flight, we arrived at LAX a bit late. There was another jet in our gate, and they wouldn’t let us go to another. We sat on the runway for over an hour in the plane. This wasn’t Singapore Airlines' fault, but I wound up missing my connecting flight and having an additional 12-hour layover in LAX.
Overall, it’s a good airline, although this flight wasn’t my best with them. I would still recommend them to people, but I would give higher marks to Malaysia Airlines.
If prices were the same, I would fly MAS, but if Singapore was more than $100 cheaper per person, I would fly with them.