Fly the friendly Malaysian skies with Malaysia Air. I do a lot of flying and have to say that the service and amenities in business class on MAS are above par. This particular trip was from LAX to KUL and back. This is a 19-hour flight, with a small layover in Taipei.
To start off, the ticket counter agents are very nice at LAX. Once my bag was sent through an x-ray machine, the agent let me lock it before he put on the conveyor belt to heaven, which I truly appreciated (I don’t trust anyone).
The aircraft was a 747, and my business-class seat was in the upstairs cabin. It’s nice to sit up there; it’s kind of like your own space. There are no crying babies in economy class waking you up and a lavatory for upstairs passengers only. The flight attendants’ uniforms are gorgeous. They are long print dresses reminiscent of Singapore Airlines’ flight attendants’ uniforms.
Now, the food and entertainment are the best parts of this trip. Your personal entertainment center is located at your seat and offers many options: a movie/TV library with over 20 different movies and TV shows to choose from, a huge CD library with a diverse blend of music, and several video games. The greatest part of watching a movie is the pause function. You can actually pause the movie, which is wonderful for people like me, who have to pee every 15 minutes. There is also a rewind and fast-forward function on the remote.
Now, let’s get to the food. Malaysia Airlines’ food is not your typical airline food. With each meal in business class, the menu offers three choices, usually one Indian, one Asian, and one Western option. On these long flights to Taipei, there are two meal services (dinner and brunch) and one meal service from Taipei to Kuala Lumpur (breakfast). The food is remarkably tasty and plentiful, meaning that you’re full after each meal. I like having the three different options, the selection of hot breads they come around with, and the basket of wines they offer with each meal. A word to the wise: the satay is AWESOME! It’s almost better than the satay I had IN Malaysia. This particular trip, one of the dinner choices was lobster. YES, lobster. I'm no idiot; I ordered it! And it was amazingly good. After dinner and during the flight there is a small snack bar with sandwiches, cookies, juices, and water if you feel a little hungry 9 hours into the flight.
The seats are pretty comfortable, with automatic footrests and lumbar support. They don’t lie flat in business, but they’re not too bad. The blankets are nice and warm and have a Burberry look to them. If you’re lucky enough to get a window seat on the upper deck, there are small storage compartments next to the seat to put your small things in, instead of having to put it overhead and crawl over the person next to you.
My biggest gripe was the business-class lounge at LAX. It was horrible as far as airport lounges go. It was a small room with a couch, TV, couple of tables and chairs, and a computer. The website talks about having a snack in the airport lounge so you can sleep through the flight instead of getting disturbed for dinner service at 11pm, because the flights leave at night. HOWEVER, the only things available in that lounge were some chocolates and cheese and a small bar to have a drink. The room pales in comparison to any American or Delta lounge I’ve been in, and the MAS lounge in Kuala Lumpur is amazing, nothing like this sad excuse for a lounge. See my review on the MAS lounge at Kuala Lumpur.
If you have a choice when flying over to Malaysia, give Malaysia Air a chance. I really had a nice experience other than the lounge.