Princeville - 5520 Ka Haku Rd., Princeville, 800/826-4400. From the minute you walk into the huge and very overwhelming lobby (15,000-plus square feet), you are overtaken by the incredible views. The lobby has floor-to-ceiling windows that showcase the crystal-clear water and surrounding mountains. Huge chandeliers, European-style furniture, huge plants, and gorgeous local flowers are all included in this unbelievable area. You think to yourself that the entire hotel cannot be this beautiful… and you’re right – it’s not. The concierge was knowledgeable and very helpful (she even snagged us front seats on our helicopter tour). The rooms were a decent size (we had a standard room), although
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Princeville - 5520 Ka Haku Rd., Princeville, 800/826-4400. From the minute you walk into the huge and very overwhelming lobby (15,000-plus square feet), you are overtaken by the incredible views. The lobby has floor-to-ceiling windows that showcase the crystal-clear water and surrounding mountains. Huge chandeliers, European-style furniture, huge plants, and gorgeous local flowers are all included in this unbelievable area. You think to yourself that the entire hotel cannot be this beautiful… and you’re right – it’s not.
The concierge was knowledgeable and very helpful (she even snagged us front seats on our helicopter tour). The rooms were a decent size (we had a standard room), although slightly dated (teal and brass bathrooms). There was a large window that separated the bathroom from the bedroom area. It has a special coating/light on it that made it dark. That being said, if you forgot to turn it on, you were on display for anyone in the bedroom. That was done so you could shower and look at the view. That seems pointless to me - Why waste time in shower looking at the view when the real thing is right outside. Regardless, housekeeping was excellent and the room was spacious.
The Princeville is located on the north side of the island and is a decent drive from just about everything. Many say that's why it's a star hangout, due to its secluded style (I literally walked into Jodie Foster at the pool.) When turning into the Princeville area, it's a good 5- to 10-minute drive (2 miles) through developments and past fountains and the like before you even get to the hotel, which is at the very end. It offers great sunrises and sunsets, and if you are lucky enough to grab one of the three hammocks on the beach, you can just sit under a palm tree, take in the water, and read the day away.
The rooms did not have Internet access on the TV, but they do have a "computer room" off the lobby by the concierge desk. They charge per 15 minutes, but the exact times are written by the guest and done by the honor system. There was a nightly hula/music show in the lobby lounge (called the living room). It was nice to be able to get a drink before dinner and relax in an adult atmosphere. The living room had several sofas and small seating areas that were created to look like several little living rooms with a European decor. There were a few children at this hotel, but all were well-behaved (I'm sure that is in part due to the nightly cost of the hotel).
This was the first hotel we have ever been to that refused to empty our minibar without charging us a fee. We emptied it ourselves anyway, but I thought that was odd and sort of stupid. The distance to and from everything in this hotel was far and sort of annoying. Just to get to the pool we had to take two elevators down and walk a small maze. The lobby was located on the ninth floor and just about everything else was down from there.
There is a gym that is off the pool (which means you actually have to walk out of the hotel to get to it). It was a decent size, and the equipment was okay. If you really needed to get a workout in, it was possible.
The service was good. I am mostly indifferent about it, though. On our check-out day, I needed a plastic bag to carry some things and the hotel had run out of bags. That to me was odd - How does a high-end hotel run out of bags? At that point, though, why argue. Overall, I would recommended this hotel but seriously consider the Hyatt. It is newer and closer to more places, with views that are just as nice. I think the Princeville has been resting on its reputation for way too long, and areas like the rooms, the pool, and the gym have been neglected and are in need of renovation.
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