We've experienced the all-inclusive Occidental Grand hotel chain in Cozumel and Xcaret and its upscale sister hotel, Royal Hideaway, in Playa del Carmen.We're excited about three nights here in Nuevo Vallarta, although we don't particularly care for all-inclusive resorts, since we feel that there is so much to see and do in Mexico at such affordable prices.
This Grand is smaller than the others -- more to our liking. A three-story, airy marble foyer houses the front desk, tour desk, and bell hops. Large sofas and chairs are spread about. Our check-in is quick, friendly, and efficient -- we're told that we were accommodated as requested with a king bed in an ocean view room, and that our first night’s dinner reservations were set up as requested via e-mail two days prior.
One disappointment - no balcony. Only about a dozen oceanfront rooms have balconies, and they are mostly occupied by "vacation club members" (timeshare, in other words). The rooms are not on par with the Grand standard -- the whole resort is more Allegro-style (Occidental's value brand). Occidental owns and manages, in descending order of luxury, the Royal Hideaway, the Occidental Grands, the Allegros, and budget Caribbean Villages.
The room is spacious enough, but sparsely furnished in mediocre quality -- no sofa or chair -- although there is plenty of room for one. There's a small table and two chairs (no room service), and a six-drawer chest is placed under a table in the entrance as an afterthought, it seems, to provide more storage. The bed is hard -- not firm or plush -- and the pillows are hard (never had one like that before). On the plus side, the room is extremely clean, the A/C works well, there’s plenty of hot water, and most rooms have ocean views. The bathroom is absolutely the smallest I've ever been in, but the shower is of adequate size. Toilets throughout the resort are elongated with regular-sized toilet seats.
Most food is served buffet-style. Each night, one a la carte restaurant serves 60 guests in two seatings, with reservations. The food is home-cooked quality, rather than gourmet, and only one house wine is included (all others have an extra charge).
The pools and grounds are immaculately manicured and very lush, the water a bit cool (here most people swim in the ocean), the ocean calm, and the beach much better than the other Puerto Vallarta areas. Plenty of palapas are on the beach. Beach vendors are persistent, and tour operators entice you to fish, parasail, horseback ride, or tour. The resort has kayaks, sailboats, and boogie boards. A small gym and spa round it out. Timeshare sales are unobtrusive.
All in all, it's a very relaxing vacation, with excellent service and a friendly, helpful staff. If the price is right (we got ours on auction) and your expectations not elaborate, you'll hate to leave, but don't miss the town of Puerto Vallarta, with all its charm, great restaurants, and lovely people.