We felt a keen disappointment with Beach Palace. We were greeted immediately upon arrival and check-in went smoothly. Our fifth floor room was one of the smallest "hotel rooms" I have seen. I asked to be moved, which happened two days later. Our new second floor unit was larger, the kitchenette facilities had been removed and that area was not repaired or utilized. The unit was dark but more spacious. It faced the beach and had a small balcony. The bathroom had ample vanity space. The TV did not work, it took four phone and personal calls and two days to get someone to move a heavy piece of furniture to discover it was not plugged in. This is a "family" resort and there were vast numbers o
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This is a "family" resort and there were vast numbers of children who overtook the lobby area often sitting on the pool tables as they played there, or generally running through the lobby, and absolutely dominated the small pool areas - even when you sat at the swim-up bar you had to watch you didn't get a ball in your face or have children playing tag around you. Food was set out between meals in the lobby, but again the children dominated that and were often handling food and then putting it back on the plates making it quite unappetizing.
There were 2 restaurants indoors and an outdoor grill. We ate at the indoor Mexican restaurant and the outdoor grill one time, but otherwise took all our meals at the main indoor restaurant, which was very nice with an excellent variety of food. The meal staff were great and cooked your food, both breakfast and dinner, in front of you at your request. Apart from the food staff, we found the staff polite enough, but not as pleasant and accommodating as at our previous resort. We definitely would not stay here again.
An advantage of the Palace Resorts is the fact you can use any of their resorts for the day, using your wristband. We took a bus to the Sun Palace one day, after having the front desk check to make sure they had showers we could use after swimming so we could have dinner there and were told that was not a problem. Not so...it WAS a problem because they had no showers, so if you spent part of the day swimming in the very small pool or ocean, you could not use the "dress code" restaurant because you had nowhere to wash the salt and chlorine off and get yourself changed. We waited for 30 minutes at the front desk of the Sun Palace before they acknowledged they had no facilities we could use.
The Beach Palace is in a good location in walking distance to shopping and La Isla which is a nice place to go for an afternoon and/or evening. It is an outdoor area with nice shops and in the evening musical entertainment and things happening along the waterfront of the lagoon.
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