The accommodations were great! There was a slight mix-up upon our arrival, but it was quickly resolved the next day. The staff is very friendly and the food was great. The waiters at the restaurant look forward to tips, so be sure to leave something behind although your meal is included in your stay. The same applies for Housekeeping. Please tip -- these folks work hard for a pay that's probably below our minimum wage. Be prepared, as always, to sit through their presentation.
The bedding is comfortable, except for the pillows. If you desire firm support for your head -- BRING YOUR OWN PILLOW. Once you lay down, your head sinks right through the middle. Someone told us that they will give you a different type of pillow, if requested.
Part of the cultural tour takes you to the sister resort -- Grand Velas Vallarta in Nuevo Vallarta. This is a beautiful resort and both are owned by the richest family in Puerto Vallarta, the Velas, of course.