I don't expect a lot from airport hotels. I use them for the night prior to an early flight. What I want is a clean, safe room with a reasonable service level. I don't think that is a lot to ask for. Even with these low expectations, the Radisson at JFK let us down.
When we got to the hotel we could see the big green Radisson from the highway and pulled off at our exit. Finding the hotel was a hunt from this point. The hotel is on the highway, but at the end of a maze of one-way streets and dead ends. We finally found our way by following a Radisson shuttle bus that was heading home. The hotel had poor signage.
The lobby was businesslike, clean and modern. It seems most of the mone
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I don't expect a lot from airport hotels. I use them for the night prior to an early flight. What I want is a clean, safe room with a reasonable service level. I don't think that is a lot to ask for. Even with these low expectations, the Radisson at JFK let us down.
When we got to the hotel we could see the big green Radisson from the highway and pulled off at our exit. Finding the hotel was a hunt from this point. The hotel is on the highway, but at the end of a maze of one-way streets and dead ends. We finally found our way by following a Radisson shuttle bus that was heading home. The hotel had poor signage.
The lobby was businesslike, clean and modern. It seems most of the money for this hotel was pumped into a nice lobby. The staff was rather cold, but did their jobs.
When we got to our floor, the halls were a mess, with workmen and construction garbage and leftover room service trays. We had a nonsmoking room, but the room stunk from cigarette smoke. The bathroom was tiny. The rooms have small balconies, but the doors are bolted shut, so you are unable to use them. The room was okay, but nothing to write home about.
We decided to leave the hotel for dinner and went over to Coney Island. When we got back, it was dark, and all around the hotel seemed to be folks just hanging out. It seems that next door the Salvation Army runs a halfway home and the spillage runs over to the Radisson parking lot. It was not a very safe feeling.
They advertise an indoor parking garage, but it was dark and creepy. Trash was piled up and people were just hanging in the darkness down there. We opted to park outside.
However, my real disappointment came the next morning when we did not get a wake up call that we had requested. I was lucky I woke up, as we had a flight we would have missed. Also, the ordered room service breakfast never showed up. However, on our bill we were charged for the breakfast we never got and had to fight to get the breakfasts removed.
Overall, the hotel did not feel very safe, the rooms were okay, but the service level of missed wake up calls and being charged for meals that never arrived made the Radisson one hotel I have crossed off my list.
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